The aircon is not working . Even after feedback also no changes

receptionist susah ditelpon, sehingga saya harus ke lobby request kurang tissue atau minta handuk tambahan. selebih itu tidak semuanya ok

Location is good. Couldn't find the entrance of the hotel or the concierge. Needed to call the hotel for help. Didn't know they have free parking and ended up paying RM10 for a flat rate on weekends. The room was a bit old. Overall, if there's a room promotion, you can try and stay, otherwise for the price, get a newer hotel. Staffs are a great asset, keep them!

Staff was extremely helpful with our needs and professional in serving guest. Love the atmosphere and ambiance of the whole place. Parking was super safe and convenient. Strategic location. Walking distance to Pavilion, easily avoid traffic jam. Every Friday noon, there will be food market held along the road of E&O entrance.

Kamarnya luas. Bersih, rapi, gampang cari makan, lokasi enak. The best.

Staff was friendly and service was top-notch! Love the cozy apartment, will come back again!

Staff-nya ramah, pelayanannya memuaskan, sangat recoment. Ke Bukit Bintang jalan kaki sekitar 10 menit.

Saya berkesan menginap di sini, kamar-nya besar, bersih, dan pelayan-nya sangat ramah, terutama kepada Pak Muhamad.

Sangat mengesankan menginap di E&O, kamarnya luas, bersih, dan pelayanannya sangat baik.

A big room worth of money, however the bed soft and floor wooden uneven! Dangerous, especially kitchen area. Carpark for hotel guest not visible, the stickers sticked on the floor, front desk did not explain clearly and wasted the time to find about 10 mins, carpark exit not clearly said no left turn! Should have a big signage on the wall at wall out.

Great Kuala Lumpur gateway. Everything is perfect.

I thought I got queen/king bed instead of twin bed.

When we checked in the room, we notice that the bedroom have leakage and the mold was there. This is super unacceptable for the hygiene concern, mold can cause several of bacteria in the room and we request to change another room. Another was dirty and the bedsheet have yellow stains. How horrible?

Kamar besar bersih dan pelayanannya baik.

The place is spacious, and the furniture and house equipment are complete. I love staying there, even if only for one night.

The staff was great, location also nice nearby restaurant and convenience store. They upgraded my room to suite. My kids were happy and the room is huge, large, and clean.

Kamar tamu luas, kamar mandi bersih, bisa rame-rame, suasana tenang, termasuk murah untuk di KL. Pasti akan menginap lagi.

We found a cockroach in the bathroom! And a bottle of water that have drank leave in the kitchen cupboards! The aircon is not cold enough in the bedroom! The cupboards look so old. The location is good, just need to walk around 10min to get into pavilion.

มากับครอบครัว 5 คน มีเด็กด้วย จองห้องใหญ่ 2 ห้องนอน สถานที่ดีมากๆ มีเครื่องอำนวยความสะดวกครบครัน สระว่ายน้ำเริสมาก มีบ่อให้นวดตัวด้วย พนักงานให้บริการช่วยเหลือดีมาก เสียอย่างเดียว รอบๆ รร ไม่มีอาหารกิน แหล่งอาหารต้องเดินไปไกล จาก รร เดินไป เปรโตนัสได้ไม่ไกลมาก

We checked in the hotel at 1130pm. The first room that they gave us, the air conditioning was not working. We tried many ways to turn it on, in the end still not working. We then go to reception to request change a new room for us because it was already 12am and we were so tired at the moment, we haven't shower, we were sweating because the room is very hot as well. But the reception told us to stay in the room and wait until the technician come. I didn't know what they were thinking, the lobby is colder than the room so we insist to wait at the lobby. After 20 minutes, they finally offer us a new room. Luckily the air conditioning works fine. Then this room, 1. Broken roller blind (some roller not working, some almost fell down and hit me) 2. Smelly master bathroom toilet bowl. 3. Master bathtub floor area is dirty (has the stain) 4. Master bathtub leaking (water slowly leak) 5. Master bedroom fewer 13amp plug can be use. 6. Kitchen floor was sticky. Overall view and location is good. We did enjoyed a bit on that stay.