Nice overall. I don't find the staff too friendly, but helpful overall. I asked if they can post the postcards for me (I have already attached stamps), bhr they refused as they said they would then need to be responsible. I am quite surprised by this reply, especially at an ibis hotel chain.

One bedroom suite booked. Sofa bed in sitting room. Spacious. V clean with new decor. Used washing machine. Easy to use. Good soundproof quality. Plenty of storage. One downside: not enough parking spaces. Needed to park on street right outside hotel (allowed between 7 pm to 7 am the next day). Husband then got up around 6:30 n parked our car back into hotel’s compound once after a car left. Otherwise the stay was perfect

酒店店員很好，Whatsapp即時回覆。但酒店內的乾衣機很差，乾了三四個小時還是濕，需要使用的人要留意一下。

Overall is very good such as quiet, good location and close to train station

主要是入住時間稍晏，其他整體不錯。Thanks!

房間好整潔，員工都好有禮貌，仲可以收parcel，好方便

地理位置極佳，酒店房間寬敞、乾淨、廚房用具齊全。鄰近超市、餐廳、購物方便！

員工盡力滿足客人須要，wifi使用ok，但房間內沒有電話，有須要與酒店客服聯系，必須自備英國電話咭

More secured and good customer service

Functional

Tudo certo. Quarto limpo, equipado, boa cama, banheiro bom. Bom atendimento. Recomendo.

Excellent large apartment

Receptionist at night is terrible and also not helpful. Their attention is more on their computer. I also have to find out where I can throw my rubbish.

Credo che questo sia l’hotel migliore in cui abbia mai soggiornato. L’appartamento era bellissimo dotato di tutti i comfort, letto comodissimo, ci hanno fornito detersivo, spugna per lavare i piatti capsule per la lavastoviglie. Essendo stati una settimana abbiamo dovuto pulire noi tutto (ma già lo sapevamo perché la pulizia giornaliera non era prevista). L’appartamento era veramente grande dotato di tavolo con cui fare colazione, forno a induzione e forno e microonde con compresa lavatrice e asciugatrice (che abbiamo utilizzato e funzionante). L’appartamento si trova in un complesso di possiamo dire un piccolo grattacielo, noi eravamo all’ottavo piano. Al piano uno veniva servita la colazione ed era presente anche un piccolo ristorante. Noi non avevamo la colazione inclusa, però l’abbiamo provata (pagando) solo per un giorno e devo dire che le cose erano davvero buone. Il mio ragazzo ha provato la tipica colazione all’inglese con salsiccia e fagioli ed è stata veramente ottima. La città di Sutton è bellissima, abbiamo trascorso due giorni pieni solo per visitarla tutta perché c’è piaciuta tantissimo, dotata di ogni negozio, a partire da supermercato fino a grandi catene come Burger King e McDonald’s. È presente anche un negozio di alimentari giapponesi che noi abbiamo apprezzato tantissimo, è presente anche una catena di Sushi molto economica ma davvero ottima. Insomma che dire noi ci siamo innamorati sia dell’appartamento che della città di Sutton, riponeterei qui.

This hotel is conveniently located next to Metro station. Restaurants and cafes with delicious food around the area within walking distance. Staff welcomed us with a smile and were kind, friendly and very accommodating.

Great staff!

Absolutely nothing to complain about! Good personal and skilled staff in the reception. Very helpful also when the family came apart in London and two of them returned without "Key-card".

駅から近くて、とても便利でした。 ホテルに帰る途中に、かなり遅くまでやってるスーパーがあり、毎日寄って帰ってました。 各部屋に、ドラム式洗濯機、キッチンが付いていて、部屋もとても広いので、快適でした。 お掃除は、入らないとの事でしたので、それは誰も入らないなら、良いと思いましたが、3日目ぐらいに、予告無しにベッドメーキングと、新しいタオルが置いてあり、ちょっとびっくりしました。一応スーツケースなど、閉めておきましたが… タオルもずっと同じ物を使わなくてはいけなかったのですが、チェックインの時に、タオル交換は２４時間OKと言ってたので、交換にフロントに行ったら、予約して有料のクリーニングをして下さいと言われたのが、疑問でした。 しぶしぶ交換してもらえてましたが、白人ならそんな事は、無かったのかなぁ？と思いました。

It was a nice place to stay for a week. We did spend a bit of time on trains, but locals were nice and shopping was close.

The one bed apartment I had was nice. The biggest problem was a bright green light right above the bed, and when I say bright - literally lit the entire room with this green light. When I complained about it (given the price of the room) I was told "everyone complains about this, but it's a safety light". If everyone is complaining about it, you should put this in the room description "bring your own eye sleepwear, otherwise you will be kept awake every night". It's just not good enough. The room was also meant to be cleaned on day 7 - they made the bed and changed the towels. No cleaning done or dishwasher emptied. Otherwise, it's close to transport, restaurants and shops.