We had a fantastic time away at the castle hotel! Would highly recommend it to anyone! The castle is done up amazingly and the rooms are brilliant, very clean and well presented. Will definitely come again.

Couldn’t check in early because I didn’t receive the text message , I only had the itinerary / booking number and it wasn’t being aacceoted for self check in - it was unfortunate, my daughter wasn’t feeling well but gladly waited with me for an hour until we can be checked in. It’s better to book directly with the official website as it speeds up the check in process - witnessed a good number of people able to access their rooms early because of this. We got directions to our lodge, which was great. The shower was clean but when we closed the bathroom door, there were hairs and the floor was wet behind it . In the end, the bed was comfy and we just needed a clean enough space to rest and stay for the night,

Overpriced for what it was!! nearly £400 for one night!!

What a lovely clean lodge, and my grandson was kept occupied with the man play areas and Lego stations. The staff were very friendly and helpful. We will be returning 💖

Breakfast was not great.

Breakfast table service was a nice surprise but would have been improved by less fried food.

We were very grateful for the upgrade to premium room and loved the treasure hunt provided in the room The pool was very nice

The staff were so attentive and kind. My kids loved the treasure hunt laid out in the room upon arrival. Lego man visiting our table made their day. The playroom and sensory room are fantastic. We’d go back again for sure.

What is this hotel like if you're not part of the target market? Off-season and mid-week the prices are good, so even without kids we decided to stay. Short version: It's pretty odd, but it works well for the price, and the breakfast is very good. First, it's all set up to be very busy, with online check-in and no human interaction. It's strange to be there when it's quiet, but hard for the systems to adapt. For example though mostly empty, trying to arrange for a check-in before 4pm (when the automated system is programmed to first release your keys) was impossible: The number in the booking email was never answered, and the response to an email request was direction to use a different phone number (with different music) that also was never answered. Showing up early caused a bit of confusion - there is no registration desk, it's computer only. But the 'concierge' staff were lovely, and after consultation with an unseen manager, we were told we could check in early, though for a fee nearly equal to one nights' stay. Not a lot of choice at that point so we agreed, and they kindly looked after luggage until the room was ready. And in the end there was no fee charged. The Kingdom room was good (and would have been great if we'd brought two kids, and ok even with three). We didn't get into the pool, hours are very limited. But the breakfast was far above average for a production breakfast buffet, a good variety. Strange to book for an empty bfast room. But recommended!

A brilliant weekend, will definitely visit again.

The staff were friendly, the play areas were great.

Brilliant - room clean, poly little touches for the little ones, evening entertainment and a great stay

Staff went above and beyond to help. Friendly, clean and tidy. Would definitely recommend.

Perfect location for Lapland uk. My daughter really enjoyed finding the code to unlock the safe. All staff was very helpful and made the visit extra special.

We were offered a refund never received it or heard from hotel after stay

Brilliant place to stay if visiting lapland in ascot.

Brilliant stay! The kids loved it, however one thing I will say is we was in room 207 and the treasure chest hunt within the room does not match up and it was impossible so I ended up goggling it and other people also staying in that room said that it didn’t work so luckily the code was shared on there which we used. We will definitely be back as my children would like to try the priate room next!

Clean room and facilities. But timing on the entertainment is really poor. The playroom doesn't open till late so we only managed to spend 30mins during our stay

Excellent experience, clean and tidy and spacious

The room was clean. The treasure hunt was a big hit for my daughter. The cost of the evening buffet was quite a lot for the standard of food and service.