Experiência horrivel, chegamos de viagem no hotel as 0:30 porem todas as portas de metal todas fechadas sem entrada para o hotel. Tivemos que bater e gritar para o segurança nos atender. Quando chegamos a recepção disseram que nosso quarto reservado nao estava disponivel e iriam devolver o dinheiro, deixando nós proximo da 1h da manha sem lugar pra ficar. Depois de alguma discussao resolveram arrumar um quarto pra nos, isso ja era 2h da manhã. Pediram desculpas e disseram que devolveriam o dinheiro da reserva, porem na manhã seguinte o gerente mudou de ideia e disse que nao faria o extorno. Pessima Experiência

Sem toalhas no banheiro, e tivemos que brigar para trazer com muito atraso

Excelente habitación y Baño El resto bien, excelente desayuno, muy variado, de los mejores Restaurante muy bueno también

estava tudo muito bom, café da manha

Muito bom! Simples mas tudo certinho

Staff rejected a parcel that i was meant to receive although i clearly explained in writing and at the check in and plan was agreed. Therefore item will probably need to be sent back to the seller. Some of the staff speaking little to no english at all at the reception - a bit concerning for a Hotel. For late check in it is not really straight forward - you need to go through a different gate in order to reach eventually the lift bringing you to the hotel. Surrounding of the hotel is quite bad, with (hat appears to be) drug addicts or homeless at the front of the street. And no shops nearby. Food for breakfast is good. Room was comfortable. Save at least an extra 10min at the checkout because they will send a staff to your room before departure for checks.

Habitaciónes limpias y personal muy atento, desayuno normal .

Localização exige cuidados com a segurança, especialmente a noite. Quatro com bom tamanha, precisa melhorar a conservação e limpeza, tv funciona mal, café da manhã honesto. Vale a pena jantar no restaurante do hotel, comida boa e preço coerente.

I had a very pleasant stay at this hotel. The room was clean and comfortable, the breakfast was good, and the location was very convenient—only a 5-minute walk to the metro station. I also really appreciated the free access to a full professional gym, which was an excellent bonus. A special thank you to the receptionist, Yailin Martinez. She was exceptionally friendly, welcoming, and professional. Her kindness, efficiency, and willingness to help made my stay even more enjoyable. She is a great asset to the hotel. I would definitely stay here again.

Faltou frigobar no quarto.

Se exige cancelar

Sensacional. Bom café da manhã e estacionamento incluso. Não poderia ser melhor

Nice hotel awful location if arriving during the night.

horrible customer service here, sharks

The location was a disaster we were advised not to go out of the hotel after 7pm and it fell like a prison there is a gym in the building or attached to it and the noise and vibration was really annoying the breakfast was not of the quality and it wasn't fresh the fruit in the basket were rotting I wouldn't recommend the hotel

My friend and I stayed at the hotel for 1 night. The hotel is nicely decorated and felt modern. Everything was clean, the rooms are relatively large with a desk, security box, and fit two twin beds comfortably. The bed was about medium firmness and not springy. All the hotel staff are friendly and professional. Breakfast was pretty standard, but well executed. Getting into the hotel is a little confusing as it is only on the 3rd floor and up of the building. You’ll need to enter past a white metal fence or through a glass entrance to make your way to the elevator. There isn’t signage that will say “Hotel HW - Libertad”, but if you look up you’ll see nice patios. The area around the hotel is sketchy, so exercise caution at night. During the day, it is fine. Overall, such great value!

The service is outstanding. The breakfast is more than expected: full variety of food for everyone needs and preferences!

Café da manhã muito ruim. Pode melhorar bastante.

What a great hotel . It met all my needs . I stayed there for 2 weeks and enjoyed everyday of my stay. Access to the second floor gym as well as the great restaurant made it even better. I will definitely stay there again.

Fui com meus pais e tivemos uma estadia maravilhosa! O restaurante é muito bom, os funcionarios muito simpáticos e dispostos a ajudar. Voltaremos ao Hotel HW com toda a certeza.