Angela
與伴侶同行
6.0
/10
13 幾週前評論
Expedia Group verified review
We booked this property for 3 nights. It's a lovely unit and we have stayed at RG before and really liked it. We were there to spend 3 days hanging by the pool and relaxing. When we arrived and went to the pool, it was closed - there wasn't even water in it. I had specifically contacted them before we went, to confirm that the pool would be open, I was told it was.
I contracted them about the situation and they basically said it's closed. Upon further correspondence, they recommended that we go to another pool at another resort that we could have access to. We did check it out, but we had to drive there and it wasn't heated. Dissapointing and an inconvenience. We went back and forth and I was told that my issue was being elevated higher up. In the meantime, I contacted Expedia directly about the situation. They kindly moved us to another resort that had 2 pools, so we moved over to that resort. As I said, Rg is a lovely resort but our whole reason to go there was to relax and swim. Unfortunately, we weren't told ahead of time that the pool was closed.
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