Prime location, very clean, nice bedding, firm mattres, friendly staff

Location was good but no parking. They shoudl offer valet because when you have a family or elderly, i would not recommend since it takes 10 mintues to walk and in the summer its a long walk. Besides that , the bellmen was not helpful , just standing body when we were leaving . He said he is busy when we asked for luggage but he was just standing there. The check in Agent was helpful. Breakfast was descent but coffee was awful. REcommend to invest in Illy Coffee or change the machines.

Très bel hôtel Personnel au top Très bien localisé

Wonderful luxurious hotel in perfect location. Friendly and helpful staff.

Great property, central location and super nice and helpful front desk staff.

L’hotel è molto bello ma alcuni dettagli andrebbero migliorati, specialmente la pulizia delle camere (abbiamo trovato dei capelli in doccia e questo è inaccettabile per una struttura 5 stelle). Il personale è gentile e disponibile, la colazione molto buona e la posizione della struttura è eccellente.

Nice, clean, well-positioned. The superior room I had was a lovely piece to stay for two nights. Staff were very helpful. Rooftop bar is present, however it would be nice to have a view from it.

Nice hotel and friendly staff. Disappointing amenities, pool was an additional fee and the only bar was on the roof where it was too hot to sit out

Great location and lovely room

Die zentrale Lage an der Gran Via, darüberhinaus die perfekte Anbindung und Top Erreichbarkeit aller Hot Spots hat überzeugt. Darüberhinaus das Team der Rezeption sowie des Restaurantbereichs. Alle super freundlich und hilfsbereit. Das Zimmer auf dem 5.OG sehr geschmackvoll eingerichtet und ein herrliches Bad. Enttäuscht hat uns der Reinigungsservice. Ganz schwache Leistung, die wir aber auch beim Check out platziert haben. Dass die Nutzung des Wellness Bereichs komplett aus separate kostenpflichtige Extra Leistung anfällt, sollte viel deutlicher kommuniziert werden. 20€ für 50 Minuten Wellness für Hotelgäste empfinden wir als viel zu überteuert. Also viel Licht aber leider auch unübersehbare Schatten in diesem allgemein so schönen Ort.

The personal was very helpful and really accommodating.

Muito bom. Equipe atenciosa. Quartos ótimos

1 gece konakladık hem oda hem kahvaltı çok güzeldi

Staff were friendly and helpful. Room was amazing and location was central. Highly recommend this hotel for long or short stays

Skønt hotel med central beliggenhed i skønne Bilbao ❤️ Vil gerne tilbage til både hotellet og byen.

Central location a great spot.

Hotel moderno y buen diseño, habitaciones amplias y decoradas muy bien. Rooftop agradable. Lo único es que anuncian Piscina, cuando esta está dentro del Spa y es con costo. Es una piscina de circuito Spa, no de esparcimiento

No hot water for showers after 9.30am, bedrooms could do with additional soundproofing. Kept awake by people in the streets at 4am. Lovely hotel for the most part and great location, but for the price point, some things were a let down

Relative new hotel conveniently located in the heart of Bilbao, with easy access to restaurants, shops, and public transportations. We particularly like the spacious design room and the comfortable bedding. We would love to stay there should we visit Bilbao again!

Increíble personal, muy educado, muy atento que la están haciendo del hotel de primer nivel