I stay at the Tru by Hilton Coppell location when I come to Dallas a few times a year. I booked at the North Richland location this time because my usual was sold out and I thought I would have the same experience I have at the other location. I was very wrong! My partner and I were racially profiled and accused of smoking when we were literally just waking up. I got into a huge argument with front desk staff following this due to her only targeting our room and not actually looking for the source after we let them into out room and it wasnt us! Management ignored my concerns about the issue. I had to contact Hilton customer service. Fixtures were falling apart in the room, the bathroom door handle fell off and there was a pipe falling out of the wall. Additionally, I asked for paper to use at the front desk and was given a paper with hotel guests person information, first and last names , check out, check in times , room numbers etc. This made me feel very unsafe. I contacted Hilton customer service and was further profiled by the first agent and had to call back to get actual assistance. Stay FAR away from this property or any of these. This entire experience has been a nightmare and put a damper on my significant other's birthday celebration. Spend your money where your business will be appreciated!

Nice clean

Great. Will definitely stay again.

The hotel was great! Would definitely book here again.

I love it! Very clean! Smelled amazing!

Great property

Great breakfast options, clean & quite

It was the perfect location for me. I am making reservations to stay at this location in October for my daughters wedding!

Clean friendly

It was nice, friendly and clean.

Great for a short stay!

Ok breakfast

Clean and nice staff, smells good. Pool are nice and warm.

Good stay. Worked perfectly

Great hotel !!

My A/C went out. I made the reservation late, they did the best at finding me a room. I am handicapped, luckily they found a room for handicapped. Room was clean, and breakfast buffet was wonderful.

Water pressure was low Bath tub fixtures loose Pool area needs ventilation A/c not as cold as we’d like Aside from the above our stay was great! Staff was super friendly. Beds were super comfy! Toilet flushed well. And the area was super convenient and quiet. We’d definitely stay again.

We asked for non down pillows and the never brought them. My wife is allergic.

The place smelled nice

Great room layout. Updated. Large bathroom. Well thought out design. Pancake machine was a hit with the kids. Cheese omelet at breakfast was pretty bad though. Their purchase items are too close to the breakfast items for kids to know what’s included with breakfast and what’s not.