No respect or favor to VIP member. They gave me a room without aircondion and asked me to use a fan. They said that hotel is fully booked, and no room to cgange. I fought almost two hours to change the room. Temperature over here was more than 90. Very unkind staff.

Everything runs smoothly to a high standard. Great views from restaurant/ breakfast room. Good plentiful breakfast.

Rooftop

Really nice rooms, very friendly service, good location, great views

My room are just wow over looking Kok Tobe, great interior and spacious . The breakfast food was very nice.

Excellent views from 16th floor. Vary spacious room.

I was satisfied with the accommodation due to the cleanness and spacious room size. Meanwhile, the quality of breakfast was very good during my stay. I am willing to stay at this hotel if I come back to Almaty.

Check in was a bit complicated. Although we used their airport transfer (so they knew exactly when we would arrive) the room wasn’t ready when we arrived and we had to wait until after 15:00. The people at the reception were friendly though and helpful. The room itself was spacious and clean with a big bathroom. The hotel also has a bar at the 18th floor with a beautiful view on the snow mountains. The people in the bar were very friendly especially the man who was there when we arrived (didn’t see his name) and Natali. She is really a sunshine, very kind and friendly and always with a welcoming beautiful smile.

Receptionist was super helpful when we arrived early. Rooms were clean and comfortable. The panorama from the restaurant is amazing. The breakfast buffet is small, but tasty.

Wonderful experience. Grate facility and staff.

The room was great and very comfortable. The reception also spoke great English and helped me when I arrived earlier than the regular check in time. Breakfast wasn’t that great as the main buffet came out later than expected, but the views from the rooftop cafe were unparalleled. Overall a great place to stay in Almaty and I’d definitely be back.

Amazing staff, big clean rooms, and great breakfast.

Es ist empfehlenswert! Zentrale Lage,personal sehr freundlich und nett! Zimmer sauber!