The staffs were friendly, the property was clean, but there should be more bathroom in the family room. The bathroom should have doors for privacy. Also, my son got his Pokémon crocs taking by someone so I didn’t really feel secure or safe to leaving our belongings unattended.

Thank you very much for the amazing stay. Looking forward to come back.

Love Mandarin Bay! Will definitely stay there on our next visit.

Booking shows breakfast included- it is NOT. Its $20/person. They will not accommodate this even though confirmation says otherwise. Check-in staff was extremely rude & belittling when we tried to provide our proof of breakfast included. The woman checking us in looked at the other front desk agent & told her to have the family checking in next to us explain to us breakfast is nit included because its not what they show. Seriously? We speak both English & Tagalog, we understand but its not what we reserved. Why would they involve other guests in our dispute?

This is a beautiful hotel located in the heart of Boracay. I really enjoyed the vibe—it's relaxing, and the staff are friendly and very accommodating. However, for a resort that presents itself as 5-star, there are areas that need improvement. The gym is extremely small and has very basic equipment. For a luxury resort, I expected a more spacious and well-equipped fitness center, especially since some guests do want to stay active even while on vacation. Another major letdown was the breakfast buffet. The food selection was disappointing, with a heavy focus on pork products and very limited variety. During my 9-day stay, they served canned goods like tuna or sardines every morning—you could clearly tell they came straight from a can, which is unacceptable for a supposed 5-star establishment. The breakfast menu definitely needs a serious upgrade with more thoughtful and fresh options. Lunch and dinner buffets were better, but the preparation of the prime rib was very underwhelming. The chefs could benefit from more training in cooking high-quality meats—based on my experience, I wouldn’t recommend ordering prime rib here. On the positive side, the hotel is clean, and I appreciated the housekeeping staff who provided fresh fruits and snacks daily. Their attention to detail and hospitality added a nice touch to the stay.

Services and cleanliness

Friendly staff, clean and beautiful property. Food excellent and transportation easy to access.

Amazing stunning property. The staff was amazing and the location was close to everything

The hotel is absolutely beautiful, and staff is wonderful! I would definitely come back again and again!!

Close to the beach & an awesome swimming pool!

Eine sehr saubere und schöne Unterkunft mit traumhaftem Strand. Vor allem sind die überaus freundlichen Mitarbeiter des Hotels hervorzuheben. Wir waren sehr zufrieden!

First time in Boracay but excelled my expectations! Definitely will book again in this hotel.

good

ホテルの目の前はホワイトビーチです。レストランも買い物も十分すぎるくらいたくさんあります。ホテルの朝ごはんの内容も充実してました。

朝食が種類も豊富で美味しかった。スタッフも心から歓迎しているのが伝わる。プールも最高。外のレストランにも行きやすくこのホテルで大正解。

Overall it was great, variety of options for breakfast buffet included in our stay.

We travelled with kids and Station 2 is a busy area and lots of loud music at night, this resort has a live band playing til 10pm but isn’t as obnoxious as other resorts nearby. The rooms are really nice and clean. The pool water is kind of chilly. There’s a lot of walkable restaurants and the resort allow access to the beach, I would stay here again!

Hotel is beautiful. Rooms are great! The staff provided excellent customer service!!

Staff and service is amazing. location is very convenient

The staff and service are amazing!