Won Majestic Hotel Cambodia

探索 Won Majestic Hotel Cambodia
9.0
卓越體驗
來自 7 則評論
由旅行者提供於
清潔度

8.5

房間舒適度

9.7

餐點

9.6

地點

9.7

服務與設施

8.5

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旅行者評論 Won Majestic Hotel Cambodia

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顧客評論
B***a
icon-origin-TRAVELOKA
10.0
/10
16 幾週前評論
All good 🫶🏻 I will back again. Love this hotel❤️
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Accommodation's Reply
18 Aug 2025
親愛的賓客,非常感謝您給予我們如此精彩的評價和滿分!得知您在我們酒店擁有如此美好的體驗,我們感到無比欣慰。您的讚美激勵著我們的團隊繼續為您提供最優質的服務,我們期待您再次光臨柬埔寨Won Majestic酒店,為您帶來另一個難忘的入住體驗。此致,敬禮!酒店管理團隊
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c***a
icon-origin-TRAVELOKA
10.0
/10
26 幾週前評論
staff hotel sangat ramah ,bersih dan lokasi sangat strategis
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Accommodation's Reply
29 May 2025
尊敬的客人,感謝您的好評!我們很高興您對我們友善的員工、整潔的環境和便利的地理位置感到滿意。您的回饋對我們意義重大,我們期待您的再次光臨!此致,飯店管理團隊
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A***q
icon-宅居度假
宅居度假
icon-origin-TRAVELOKA
6.2
/10
50 幾週前評論
1. Check in take too long while I am check in on 3-4pm, as I know my whole life, every hotel and room should be ready after 2pm. 2. I book for Deluxe King Room, which should be get King Size Bed, while I am only get Twin Bed put together and paid for Deluxe King Room. 3. I got called by my boss on 3-4a. M and saids I have urgent meeting to attend on PP that morning, so around 4 or 5am I am checking out. When I am checking out they saids there's blood on my sheets so I got charge. Even in hurry, I always checking all of my things to make sure there's nothing left behind and I know exactly there's no blood on the sheet nor the comforter/blanket. Conclusion: I paid extra for 2 things and things that I haven't done and wait longer for every extra I've already given. This is really unacceptable -_-
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1 個人覺得它很有幫助
Accommodation's Reply
27 Dec 2024
尊敬的賓客,感謝您與我們分享您的入住體驗。對於您入住期間遇到的不便,我們深表歉意。對於您辦理入住時的延誤,我們深感遺憾。確保客房準時準備就緒是我們的首要任務,我們將調查造成延誤的原因,以確保此類情況不再發生。關於房型,我們很抱歉未能提供您預訂的豪華特大床房。這不符合我們一貫的服務標準,我們將與團隊討論此事,以避免未來再次出現類似情況。關於床單費用,我們理解您的不滿。在收取任何費用之前,我們會對此類情況進行徹底審查,如果您希望進一步討論,我們很樂意再次與您溝通。請隨時透過[聯絡方式]與我們聯絡。您的回饋對我們至關重要,我們將以此改善我們的服務。對於未能達到您的預期,我們深感遺憾,並希望您能再次光臨,讓我們有機會為您提供更優質的住宿體驗。此致,飯店管理團隊
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B***i
icon-origin-TRAVELOKA
9.4
/10
57 幾週前評論
It was a good experience to stay at Won Majestic. The hotel lobby is big, nice, and has a good smell. My first impression of this hotel was great. Sadly, the receptionist who handled my check-in process does not have good knowledge about their hotel. I had asked what time breakfast started, and she said at 8 AM, before she revised and informed me that breakfast starts from 7 AM. The bedroom is also nice. You also get some TV channels and also Indonesian TV channels. You are also provided with some drinks in the minibar for free. However, when I was going to bed, the duvet and pillows smelled of oil, a different smell from other linens and towels that smelled fresh. Their FB, especially the pastries, was great. I bought some pastries to take away, and after 6 hours, their taste was still good. Their breakfast was quite good and complete. They provided some salads, fruits, cereal, and also have noodles and an egg station, and it was nice to have the french toast. Overall, my stay was OK.
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Accommodation's Reply
28 Aug 2025
親愛的賓客:非常感謝您分享您最近入住Won Majestic Hotel的詳細回饋。我們很高興得知您對寬敞的大廳、舒適的客房、免費迷你吧,尤其是我們的早餐和糕點感到滿意。同時,對於您在辦理入住手續和更換床單時遇到的問題,我們深表歉意。請放心,我們已將您的意見回饋給前台和客房服務團隊,以便他們立即改進。提供順暢的入住體驗和新鮮優質的設施對我們至關重要,我們將努力確保此類問題不再發生。我們衷心感謝您的寶貴意見,並期待未來有機會再次歡迎您入住,享受更美好的體驗。此致,柬埔寨Won Majestic Hotel
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Putra H.
icon-業務
業務
icon-origin-TRAVELOKA
10.0
/10
79 幾週前評論
One of the best hotel on sihanoukville. Pleasure with Mr. Visal.
1 個人覺得它很有幫助
Accommodation's Reply
22 May 2024
親愛的 Putra 女士,感謝您抽出寶貴時間在 Traveloka 上分享您的評價,並選擇我們酒店作為您的下榻之所。得知您認為我們酒店是西哈努克城最好的酒店之一,我們感到非常榮幸,這無疑是對我們莫大的肯定,我們將竭盡全力保持這一聲譽。我們很高興您在我們酒店度過了愉快的時光,尤其令您印象深刻的是我們敬業的員工提供的優質服務。事實上,我們整個團隊都致力於以各種方式提升您的入住體驗。我們一定會將您的讚美轉達給 Visal 先生,他得知您的滿意一定會非常高興。期待您的再次光臨,為您帶來另一個難忘的入住體驗。謝謝!酒店管理團隊
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