酒店的清潔品質非常優秀，房務團隊細心、效率高，房間始終保持整潔舒適。服務員態度親切，對客人的需求反應迅速且貼心。整體服務體驗令人十分滿意，值得推薦。

Very friendly and helpful staff

Good helpful staff and close to everything you need

O hotel é muito elegante , limpo e organizado O cafe é modestio porem pode se servir a vontade; Destaque para os dois recepcionistas que nos atendeu muuito bem , benjamin e francisco! E tirou nossas duvidas Voltarei nais vezes !

Friendly staff with great communication skills. The bed was comfortable, and the bathroom was really good with a great modern shower, perfect after a long flight! The breakfast included eggs made to order and cooked to perfection. The lobby offers bottles of local wine for sale and cold water to drink and hot tea all day, complimentary. Every staff member was working with a smile and I felt very comfortable to be here! The location is perfect and in walking distance from multiple cafes and shops. I highly recommend!

We were there just for a morning to freshen up but the hotel is in a good location with very neat rooms and a very good breakfast. The staff were super friendly and helpful in terms of helping us in all our queries and they have a luggage storage room as well. Definitely would recommend around Santiago if you are visiting few days given its proximity to all major tourist attractions as well by uber or via metro.

I just love the staff at Hotel Casa Aure. They are very caring and always attentive.

Friendly helpful professional

Clean

Great staff! Everything was excellent.

Great neighborhood! Always felt safe. The staff were truly excellent

Boa estada no geral. Mas achei o quarto para uma pessoa (cama de solteiro) um pouco abafado. No geral, no

The room heat was HORRIBLE. 2 fans & we had to leave the room door open to the hallway. I slept 20 minutes. Staff nice. Breakfast ok, but if you can’t sleep it’s a BAD place to stay

The staff were very helpful in my request I'm using some of the kitchen utensils to prepare my frio and veggies I bought from the grocery store

Hotel staff was lovely and took was decent. Walls are very thin so you could hear people in the neighbouring rooms very clearly. Also, towels were worn out.

We stayed for 5 nights first and it was so good we came back at the end of our trip for a further 3 nights. We had only booked for a couple of nights initially but kept extending our stay. Part of what makes this place so special, aside from the historic building and vintage furniture, is the staff themselves. In particular, Juan was especially helpful, kind and polite. He went above and beyond to ensure both our stay and our time spent in Santiago was the best it could possibly be. Thank you Juan! Definitely recommend choosing Hotel Casa Aure!

The breakfast included a bowl of cut fruit. Cantaloupe, strawberries, pineapple or kiwi. Freshly made scrambled eggs with bread and marmalade. The service was wonderful. Instant coffee in dining area all day. Brewed coffe in the morning. Help yourself to pear or apples in the bowl in common area. Juan the hotel receptionist is kind, helpful and speaks fluent English. Good value for the money.

La habitación impecable, el servicio del personal increíble, el internet falla en las habitaciones, pero es lo de menos se soluciona, muy recomendable, sólo que recibimos comentarios encontrados sobre la zona en el que se ubica.

직원이 친절함

Lionel and staff were very helpful. We arrived earlier than our check in and they allowed us to store our luggage there while we walked around until our actual check-in time. He also gave us a map of the area where we found a great cafe, Cafe Brunet!