Bed is too soft but it's okay, location is very good

The bed is super soft and not comfortable

I had an issue with the hotel when they barged into my room claiming there was a fire alarm coming from it, which later turned out to be a false alarm. After meeting with the hotel manager, Ms. Mira, I was compensated with the price of one night refunded to my account, and they also offered me flowers and cake. I would like to add that Ms. Mira is the best part of the hotel, with her kind smile and here very nice word and wonderful spirit. Thank you, Ms. Mira.

Sturttura in posizione molto comoda, vicina a fermate di bus e metro. Camera accogliente e funzionale

Hotellet ligger godt placeret med kort afstand til undergrunden. Værelserne var ift. London-standard store og rummelige og servicen god. Der er ikke restaurant, men mulighed for morgenmad på nabohotellet og masser af muligheder i området.

Super bien ubicado!

The beautiful showers were supplied with shampoo and soap which were obviously positioned by tall persons. Wish you had showers equipped with them for shorter people. Also would have liked a small shelf for personal needs in the shower

I onlyathe shower was supplied by a tall person. the soap and conditioner was not easily reached by a short person, but it was a wonderful experience

Try to be more flexible in case of cancellation like other hotels

Very nice, clean room. Needed more grab bars in tub. Very difficult to get in and out. Limited storage for clothes. (No dresser/wardrobe).

Very near public transport. Easy to access and navigate. Room was clean and comfortable.

Great property for access to Hyde Park and Oxford Street

The hotel was overbooked so couldn't accommodate us, despite us having booked weeks prior via Hotels.com. Moved us to a different hotel down the road. The only positive is that the lady on reception was very courteous and apologetic.

Booked this hotel for an event in Hyde Park. 3 women in a triple room. Great room, lovely comfortable beds and pillows, spacious and quiet. Complimentary bottles of water provided. My only comment would be that a plastic shower cap would have been useful in the bathroom. Otherwise all excellent.

Stayed one night, good room, good service, nice and clean.

Thistle London Park Lane provided good convenience to Hyde Park and the subway (Underground) and buses for our week long visit. The staff was very friendly and did their best to accommodate a full house. It was a very warm week in July and the room AC struggled to maintain a comfortable temperature. A fan was provided and was helpful. Our king bed mattress was not comfortable due to the troughs worn into the sleeping positions. Only one elevator worked during our entire stay. We appreciated the complementary breakfast vouchers given out for not using the housekeeping service during our stay.

The staff was very friendly and accommodating they held our bags in the front when we got there early as well as after we checked out so we could explore the city. The property is clean, has great Air Conditioning and is centrally located. It is just a 5 minute walk to public transportation, buses and the tube, which we took everywhere. They also have umbrellas available for rent if it happens to be a rainy day which was extremely convenient. I would definitely stay here again.

Very friendly Good location Nice rooms and comfy beds

Very basic hotel and not worth the price I paid. Lack of tissues in the room, no staff in the evening, lift service was terrible, not sure how they can class this as a 4* hotel when it's barely a 3*. Door to bedroom was incredibly heavy to open and those who are infirm would struggle. Bed wasn't comfortable. Not worth the £235 I paid for one night.

Nice property and great location but my quote on Expedia was much lower on Expedia than what I got charged.