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Very friendly staff and great service

The hotel itself is great. Nice rooms, very comfy beds, quiet considering it is right by the airport. It is quite new so in great condition. My only complaint was getting there after landing. It was described as being in the airport but that is not the case. It is across the road and there is no walkway you can take from the aiport to get there. So I got to the edge of the aiport parking with my cart and realized I could get no further. After taking a taxi there (have 100 kwacha ready, which I didn't and was fleeced paying USD), I found out there is a shuttle but I hadn't looked into that since the hotel was supposedly in the airport. So I was able to get the shuttle back to the aiport after my two stays. But I ordered it for when I returned to Lusaka a week later and it never showed up for me so I was in the predicament of getting there again. It did seem like a walkway was maybe being built. If so it will make things so much easier.

I was just very disappointed since it is so close to the airport. I thought things would be convenient and easy however the power outage was a problem.

The service was superb

Great place

Convenient and close to Lusaka Int Airport - Hotel in good condition

Nice property ruined by an obvious lack of management. Just to list a few ins. One night stay: we had called ahead for the hotel shuttle, which was confirmed. Never showed up, had to take a cab. We were woken up at 5:15 am for a shuttle request we never did. Had dinner in the restaurant: service was entirely absent at first , then took just short of an hour to get a salad. Breakfast: no more coffee, then went to make a fresh pot, it never happened (we got coffee from the bar). We were offered hot breakfast after we had finished , etc. Top management has obviously given up. What a shame

It is a marvellous hotel in a perfect location to the airport. There is nothing to criticise.

Great

Everything was great except for the air conditioning which was kind of annoying. Breakfast was great too.

What a wonderful stay we had. All the staff was nice and friendly and one of the most cleanest hotels we stayed at while in Zambia. We hope to visit again soon.

Great hospitality and clean restaurant

An extremely (!) friendly check-in let me feel at home from the first moment. The room was nicely furbished and the bed/matress very comfortable. Two points for improvement: - no ashtrays in the public spaces - in an explicit airport hotel I'd expect something like small amenity kit containing a comb/hair brush etc. Anyway, I'm looking forward to my next stay here.

The stay here was very good. Newly opened, everything is very fresh and in reasonably good order. The staff is very friendly and serviceminded. This is the kind of hotel that I am happy to stay in and it is right next to the terminal building. No problems to walk the 250m to the hotel from arrivals, but since we arrived at night, the hotel arranged a shuttle.

Welcoming staff and brand new fittings etc. Room was soundproof and airconditioning worked well and quiet despite the electricity propblems facing Zambia. There are some teething proplems with especially the toilet and the interconnecting room is not soundproof at all. Could clearly hear my neighbour.