Check-in not particularly friendly. Had to walk through a very busy bar. The restaurant was ok. Food (burger, mostly cheese with a burger hiding inside! served with fries and corn on the cob. Cheeseboard was ok, very hard crackers so mind your teeth! A service charge of 10% was added on but not worth it. Staff are not very friendly. The room looked nice on entering. Sleeping well, the room was very cold as the heating wasn’t on. A very thin duvet and the most uncomfortable bed we have ever slept in. Bathroom - bath very difficult to get into for a shower so be aware. Got chased outside after returning key, and was made to feel embarrassed as told Amex payment hadn’t gone through which through Hotels.com it usually does. Staff could have been more friendly as I was only a few steps away and happy to pay and did of course, with another card.