On our 1st night we had a plumbing issue. My husband called at 6am to let the staff know. At 8am when we went down for breakfast, they had no record of our call or that there was an issue. We were told it would be resolved immediately. We left for the day. My husband called back 4 times and was finally told at 5pm that the issue was being looked at and would be resolved. When we arrived back at the hotel it seemed ok, but by morning it was clear the issue was not taken care of. I really like this location but we won't stay here again. When you stay at a hotel one of the basics is working plumbing, that failure and the lack of interest or help from the staff was unacceptable.