I used to stay at the hotel before, so that why I came back, second time I didn't happy due to some issue problem and I asked the staff to assistant in that situation 2 staff were nice tried to solved the problem but they need somebody to help and support them for decision making. one staff (whom tallest with black shirt) show bad attitude to handle the situation and no eyes contact with the guest he denied to offer any help. Finally I need the management notice about staff attitude, it is doesn't matter the solution but it is about they are willing to help us or not. Thank you