I booked this place last minute, so maybe it’s my own fault. I arrived to find no reception, just a lengthy check in process that I had been to do on my phone. There is also no parking for this venue but again that’s something I should have checked. The Castlereagh suite is nice enough and the location to the city is good. I wanted to rest up on my second day but alas the cleaners of the next room had other ideas. I will never quite understood why they could only clean the room with the door open and music playing on full.

We truly enjoyed our stay The room was very clean, however the mattress was not so comfortable and the pillows were very flimsy. The room we stayed in was right next to the doors for the stairs so we heard the doors slamming quite often, perhaps a soft close door could solve this problem. Other than this the hotel is very well kept and in a wonderful location mins from the City Centre, without all the noise. The garden was a nice place to spend some quiet time and the pubs across the road were perfect for great conversation and drinks. Also St Mary’s church is so beautiful and the people so welcoming. It was a truly wonderful stay.

It was very quiet and clean.

Very comfortable place to stay. Close to restaurants and shopping. Easy access for checking in and ongoing access to hotel and my room. I thoroughly enjoyed my experience.

Lovely place and lovely smell

Perfect for discovering Nottingham as it’s right in city centre but still very quiet room as it was on second floor. Happy to stay again.

Nice room and bathroom. Good WiFi and TV. Close to “everything “.

Absolutely perfect for a weekend break- room and facilities spotless, and location is right in the middle of the city minutes from Hockley and great food/bars. Check-in online takes a few minutes and then you’re sent an electronic code to access property. Will definitely be returning.

No car park but up the hill opposite is a multistorey We payed £18 for around 20hrs

I booked hotel on the same day of the stay. It turns out a form must be filled in and completed prior to being allowed in just the hotel reception. Upon finding this detail out as I arrived at the hotel, it was quite the disappointing experience that cannot be matched by having an on site host. Once the information was submitted, followed by a secondary transaction of a significant sum in the reception to act as damage waiver, we were finally granted access to our room. Room was nice but for the price as advertised it cannot compete with a Premier Inn which has a receptionist and breakfast included. Remote receptionist was helpful despite the process; though would be more well served on site

I wish they had let me know when I booked that there is no reception and checking in is virtual. I only found out when I arrived at the hotel. We stood outside for well over 30 min trying to enter details on the app that kept erroring. I called, but it went to voicemail- still haven’t got a call back. It’s a pity as the rooms are pretty. Also to note for those that are light sensitive there are very bright street lights and only shutters on the windows.

Room was clean and well kept. Good location with car parks close by.

Nice clean rooms an furnished to a high standard

The Room it's self was amazing. However with zero onsite staff.. it was very impersonal. There was no nearby parking and no advice was given as to where to park... the check in process was cumbsersom as no other place that I have stayed required scanning of passport..

Very spacious and a great location.

Clean and helpful staff

Everything stood out, but here are my star picks: 1 * for the location 1 * for the ambience (and smell) of the foyer 1 * for the decor of the suite 1 * for the bath (bravo...lovelt touch) Why no fifth star? The bed! Everythig from the mattress to the sheets to the bed frame...absolute let down. Show potential to be perfect but unfortunately however nice everything else is, if your night sleep proves to be subpar then what's the point?!

Fantastic location, the room had high end finishings, theprope

Communication wasn't excellent. Rooms are lovely and modern but a lot of noise from outside and from other guests slamming doors

Excellent location with parking options not too far away. The room was great, bathroom was excellent and bed was very comfy.