Property is beautiful, but staff is very poorly trained. - Does not reply to emails - Room was still not ready by 4:10pm - Asked for copy of booking after received passports, which should be enough for them to lookup my details. - Asked receptionist to arrange taxi service to airport, which they forgot. Almost missed our flight.

Some items were not fresh at bfast buffet. Room service food was excellent 👌. Some technical problems with internet connection and room phones. There had only two tiny water bottles as complimentary per room. Must pay if requesting for more. Extremely strict with amount of individuals per hotel room. Extra blankets are not free either. Dont expect Holiday Inn treatment. If i stay here again it would be because Widuws is fully booked. Staff made it all worth it though 🙌 salamat po!

Yes

Staff service needs supervision by managemen (OJTs are not supported and supervised). Breakfast food quality needs improvement. Windows are not sound proof( noise from road too loud).

The room was very clean and the staff was 5 star! The only issue was the plumbing. The water was overflowing from a drain in the bathroom floor and there was a sewage odor. Overall, the room, breakfast and staff was exceptional!