Apartments in Marina Bay

Stayed here few times and we always love it. The location is very near to Marina Square and Suntec Convention. My child loves the play room. All the staff are kind and friendly.

Untuk roomnya oke, luas, bagus. Lokasi strategis, dekat merlion park, clarke quay yang cuma jalan kaki. Dekat ke chinatown juga. Transportasi disekitar juga bisa diakses oleh Bus, MRT dan Taxi. Yg kurang bagus hanya staff front line aja agak jutek.

Pleasant stay however hopefully the swimming poll attendant will be more.

While the hotel in general was great - room (premiere marina king) is nice, hotel location very strategic and facilities are well maintained, there are big misunderstanding during the check in. 1. Reception was not communicative during check in and they downgraded my room reservation from Premiere to Deluxe (picture attached). Complained the duty manager and it wasted few hours debating until finally we were given our Premiere room. Pan Pacific front desk including the duty manager is not apologizing sincerely for the downgrade but they give lots of reasoning and being arrogantly rude. Not the kind of service expected from a 5 star hotel. 2. Traveloka stated the room (Premiere) is including bathtub while in actual there is none. This is misleading and the hotel cannot do anything and asked us to ask to Traveloka for explanation. Picture of the promo/ad attached. For 2k SGD that I paid for this hotel, surely will not coming back for the front desk service is barely there.

The staff were very friendly and helpful, but the bed was so dirty with blood spots. The breakfast is not good.

Its a good vacation with Carlton Hotel, gonna visit again later👍

Room very luxurious, very clean and check in very fast with helfpull staff.

This hotel always try cut take money from guests.

The room has ample space and very good design. Upgrade to suite is very expensive. Although club service located in the same floor, we are not allowed to use them unless we pay extra charges (a bit too much!).