1. Bad smell came from the toilet bowl. I don't know if the plumbing system had some trouble or what, but the smell remained there, even after the cleaning service cleaned up the room. 2. Their check-in time seemed not so flexible. I came at 11. 30 AM, spent couple hours at Samara restaurant and asked to get my room done at 2.15 PM, the reason was my son wanted to take a nap. But they kept postponing us with “double check” excuse until 2.45 PM. 3. I was asking for trolley when our check-out time was near (11.00 AM), but until 11. 30 AM the trolley didn't appear. I even have rung operator twice, but didn't get any trolley come at my room. So we decided to get all stuffs out by ourselves. The facilities are quite good, but not really sure if the indoor kids playroom is cleaned everyday. I found a mother of two sons fed her kids inside the playroom (which I don't like that scene), swimming pool is large and the sight they offer is quite good. Gym equipments are pretty various, food are quite good.