Villa in West Denpasar

Kamar bersih, tiap hari ada housekeeping, resepsionis ramah-ramah, terutama kak jessy dan mas febri ~

Overall is good, the one thing when i stay is the shower, in the room 221 bathroom, the tap switch between shower and tap is a Little bit difficult, i have spoke to the receptionist they said it will fix it soon after 4 days stay, the tap switch is not fixed yet but the overall service is good

Overall nice hotel, cheaper if you book via app compare to order directly at hotel if you want to extend the stay.

Stayed for 2 weeks in room 122, same room I had last year. Very friendly and attentive staff that caters to all your needs (5/5). Limited parking space; During my stay the occupancy rate reached only up to 60% and at times there were only 3 to 4 parking spots left. Luckily, I checked in early and made sure to be back at the hotel before 5 p. M. When using my car to run daily errands (3/5). Breakfast is per expectation for a 3-star hotel. Food selection: fresh cut fruits, steamed white rice, fried rice, alternating selection of chicken, fish or beef dish, warm vegetables, salad bowl, rice porridge, crackers, Balinese coffee & tea, juices, and a wide array of wheat/flour-based edibles (toast, pastry, pancakes etc.), which are sometimes unfortunately rock solid. There's also an egg station which is most of the time manned by a trainee, so don't have too high expectations when ordering "challenging/sophisticated" egg dish such as poached egg (3/5). A circle K/convenience shop open 24 hours is located next to the lobby. Superbly convenient (5/5). Shower floor drain & shower floor tile are completely misaligned in room 122. Same problem I had last year. Due to misalignment water flows into the "suppose-to-be" dry area of the bathroom (2/5). Hotel's location is very strategic. It's on the main artery Jalan Gatot Subroto (Gatsu) so getting around places is not a hassle. During rush hour there's traffic but nothing as severe as Canggu, still manageable. Traveling to other hotspots like Renon, Canggu, Seminyak, Sanur, Kuta & Legian will take up to 30 minutes by car. Travel time to Ubud by car around 1 hour (5/5). Decent sized swimming pool that is unfortunately open to the public. Seems like management is trying to supplement the hotel's income and mitigate losses due to low occupancy during low season (2/5). In all fairness, I had a very wonderful time staying at Neo and I look forward to my next stay, which accumulates to an overall grade of 4/5 (saved by staff's charm, civility & tact).

The check in staff was friendy. We booked for 2 nights and it was okay. In the middle of the night around 1pm I could smell someone was grilling some kind of meat for bbq and their voice was a bit noisy. No elevator in the premises was a let down. My 3 years old son didn't really enjoy climbing the stairs. But overall, that was a good experience.

The staff was very friendly. But need to do more cleaning in the bathroom and the trash in the toilet. Far from that, the hotel is Nice and comfortable

Ac off hot water off uncomforting

Here’s the revised version of your review with improved grammar and clarity: I reluctantly write this review as I am extremely disappointed with the service and facilities at this hotel. I stayed for two nights, from December 25th to 27th, and it was an awful experience. First, I was given the dirtiest room, which seemed like it hadn’t been used in a long time. It felt as though they only offered me this room because they assumed I would accept it without question. On the second night, there were issues with the electricity—it kept going off and on for two hours! The receptionist on duty at the time was unhelpful and unprofessional, spending the entire time on his phone instead of assisting me. When I requested a replacement room, he refused, claiming there were no available rooms. However, I saw him give another room to a different customer who was part of a group. His behavior towards me as a customer was unacceptable. This was my second stay at this hotel, but I will never come back again!