Best Western Greater London Hotel

The hotel itself was fine however they claimed they were not able to process our credit card. They insisted on cash which we had to pay then when we reviewed our credit card statement saw that they have also charged our card so we’re scammed for two payments

The pictures on hotel.com are misleading; however, the manager is very polite. The extremely rude and ill-mannered Antrim receptionist needs training. His unprofessional and inappropriate behavior was concerning. I wonder what language he understood. The bathroom smelled very bad and was never properly cleaned. The room was not cleaned daily.

Was double charged

Convenient location. Helpful staff.

Mattress was old and uncomfortable, sink plug leaked,

Paid for our stay through the hotels.com app on arrival we was forced to pay a £100 security deposit which was not mentioned before purchasing the room. We use hotels 4 nights a week with our work and have never had to have a security deposit held

The worst i have never and ever experienced and the security deposit amount is unacceptable, which is more than triple of the room booked amount, which is over helmet for ordinary people. While checking out the deposit amounts bot on an immediate return basis , I have to wait for 3 to working days. Is there any reason why i need to invest such amounts for one night to stay on this bad process hotel rooms? For me, it is unacceptable and not worth for money. I will not recommend anyone to stay in thia Hotel anymore. At the end of the day, i cashless and walk out the reception and seeking help from my friend for travelling to my surrey home location.

The hotel stink of newly painted,toilet stinks.horrible

We were moved to another hotel which house refugee's & other’s that had two 24 hr security guards. Why? So really felt unsafe. We had two gentlemen follow us in a car? Why? This should not be allowed, we should of been told & words cannot express the frighteningly terrible experience.

I had a reservation to start at greater London best western, however I was placed in a different location best western on argyle rd. That hotel room was old, best down with disturbances day and night. I was asked to switch hotels last night to actual greater London best western day before check out last minute. It was a major inconvenience to make me switch hotels last minute. I am requesting a partial refund for the inconvenience.

Very nice hotel with a strong wifi signal. Located in a nice area and surrounded by stores and cafes, couple of great pubs nearby. The only minus - breakfast isn’t worth £7 at all.

Nice hotel. Great location for local shops and train station

I found all the staff to be friendly. I did have a problem, which was sorted out. But, when the problem came back, the receptionist wondered if I'd done it (which wasn't true).

All around a pleasant stay

Great place but no good WiFi Clean and quiet. Facilities up to date. Good customer service Rooms are in good condition. Relaxing.

Lovely room, executive suit, shame that the beds were a little uncomfortable, new mattresses or some extra padding would of made my stay perfect.

I was asked £50 deposite on arrival, the person who was at the reception said if im not willing to deposit £50 that i have to leave the property in a very harsh manner, already the amount i paid for a single night (£179) is extremely expensive for a very small room like that. I also been told on arrival breakfast serve until 10am in the morning considering that went downstairs at 9:45am however the person in the kitchen said they stopped serving at 9.30am. Very expensive price for a poor customer service and room quality

The description said free parking first come first served but in reality they only have 8 to 10 spaces approx then you have to park on the street but as it’s single yellow line only from 630 pm . If this was in the description I wouldn’t have stayed here .

When booking I thought I was coming to stay at a Best Western hotel. Sadly it was Best Western by name only. The room small but was ok for a night. It was a little further out from central London than I thought but a little more research would of corrected this. There is no bar to enjoy a relaxing drink and your breakfast area is in the recpetion area. We booked breakfast thinking it was going to be a full english as photographed on their website. However cereal, toast, jams , fruit, cheese & hard boiled eggs was all that was on offer. If a full english was available we werent told. We were informed of breakfast times but nothing more than this. We arrived very late so at the time we werent aware that the reception area was our breakfast area, we werent told this either. Upon arrival they take a deposit which im ok with. However, on leaving you are then told it will take 3-5 working days to be returned to you which im not happy about. In todays world of technology there are better ways to secure these desposits without leaving the customer £50 out of pocket for almost a week. If your looking for a stop gap for a night its fine & if you want a basic breakfast its fine but sadly not Best Western at its best.

Was okay not the greatest