Hilton London Tower Bridge

A few issues with room not being cleaned but made up for it by taking good care of us

The ambiance was great. No robe or slippers though in the room

Nice business hotel in the heart of London

Very convenient location.

Great staff

Staff was awesome in many ways, the location and dinning at the hotel and around the area 👍

Had a wonderful stay.

Super friendly and helpful staff. Let me check in early.

We picked a Hilton because I’ve had good experiences abroad. This is definitely the worst experience that I’ve had in a major chain. It extremely well positioned across the road from London Bridge Railway station. Reception staff were unwelcoming and cold. The tiny, cramped room had not been adequately cleaned. There were nasty stains in the marble in the bathroom. Attempts to order room service had to eventually go through reception as the number rang out consistently. Some snadwiches ordered after 10 were both freezing cold and soggy and therefore inedible. I was misgendered by text by reception despite them knowing who I was. On putting my issues to management I was offered a couple of hours in the bar with sandwiches. I got this after the event had finished. I receipt no adequate explanation or apology for the litany of problems. I won’t be using Hilton again in the country.

Was kept awake by extremely loud noise from a wedding party. Asked to change room at 11pm which staff readily agreed to. But it spoilt our evening and I wouldn't go back.

Perfect. Staff so friendly and helpful. Fantastic location. Beautiful hotel

Location to everything was excellent. Would Stay here again

Great hotel in a good location very close to London Bridge

Excellent stay, very polite and helpful staff and we even git up graded room.

Great place to stay for a trip to London. Great facilities and dining with helpful and friendly staff.

Excellent stay at Hilton Tower Brisge, our go to hotel when in london, great location opposite London Bridge station on river Thames everything within east reach, great trendy bar and good selection at breakfast

Hotel was immaculate service from reception was top notch. Room was perfect size clean and we had a view of the Shard which was an amazing bonus.

The room was clean, but the shower screen was not fit for purpose as it leaked. The window wouldn’t shut properly but this was resolved after asking twice which was good as it was noisy when it wasn’t shutting. The light switches didn’t work or worked randomly, so the bathroom light wouldn’t turn on without other switches being in a certain direction which I figured out at 3am when needing the toilet. All in all, a pretty terrible stay, not a Hilton we will be returning to.

On check-in we were treated like Royalty, including being upgraded to Diamond Status. We would really like to give a shout out to the staff on duty

Bd