The receptionist was brief and accommodating, and the restaurant staff were exceptionally friendly. The room was spacious, clean, and comfortable (my favorite spot was the nook by the window). I love how they put many lights in the bathroom so that we could see everything clearly. Please note that the room slippers were not available in the room due to the hotel's policy, so you can ask for them from the receptionist. The view from our room (third floor) was exquisite, and so was the beach. The breakfast was super appetizing and they had various choices from Western to Indonesian cuisine (my favorite were the croissants and blueberry yogurt); You won't run out of options here. We really enjoy our stay here. Thank you, Novotel Lombok!