Many times I visited this place great hotel to stay, comfort room, delicious food, close to the airport, great service especially yosi (front desk staff) the person who really friendly & humble & explain the wonderful of waru (place need to go around hotel), of course will be back for next stay, already booked !!
Always perfect stay at Red Planet Hotel. City center, bed and pillow always clean and doesn’t smell like cigarette, showers was always great and appreciate soap and thick towel.
The hotel is great for a short escape. The location is very strategic, the room is wide and clean, the service is excellent! They gave me a non-smoking room as I requested and I am so grateful for that. And what great next is that they gave guests a reusable and refilled water bottle and glasses so that no plastic wasted. Go Green!
Thank you for the great hospitality during my short escape to surabaya. It an honour to met with the superb gm Mrs. Odek. And a Compliment also to Mr. Reno who handled my reservation upon ci, thank you so much. Some point that you need to improve are how to handling complain and control the ego, I believe you can be a good leader oneday.
We had the junior suite, but the room was worn down, peeling paints on the wall, music in the alleyway was too loud it was hard to sleep, bathroom mat was unspeakably dirty, the bedsheet was not tucked in properly and when we saw what 's underneath, that 's when we decided to leave the property even though we still have a one night stay left.
I booked 2 rooms, the Air Conditioner in one of the rooms was not cold at all. I have asked for repairs but it is still not as cold as the other rooms.