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Hotel Santika BSD
Hotels
Preferred Partner
8.4
/10
Very Good
4,642 reviews
What Guests Say About Their Stay
Staff Friendliness (61)
Surroundings (51)
Taste (47)
Variety (47)
Luisa M.
9.7
/ 10
Hotel Santika is always my favourite. The price is reasonable and the facilities also good. The best thing from the hotel is the breakfast. They have variety breakfast style that you might like, such as western style or indonesian style. And as their signature, they always have the indonesian traditional snacks.
Yosepha D.
8.5
/ 10
Staycation for my birthday celebration and surprisely got bday cake from hotel team. Thank you :)
Amos
8.5
/ 10
clean room, nice reception, comfort room and strategic location.
Nicko K. P.
9.4
/ 10
I had a wonderful stay here. The staff is very kind, and the meals, it was great. Scramble eggs and the orange juice is fantastic. If I have plan to working again in those areas, I would love to stay in this hotel again.
Indah K.
9.4
/ 10
Good place to stay and good meals to eat.
In the Area
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Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hotel Santika BSD
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Hotel Santika BSD Address: Map & Location
Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321
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Discover More About Hotel Santika BSD
note: hotel was previously named Hotel Santika BSD City Serpong
Location
Hotel Santika BSD is a hotel in a good neighborhood, which is located at BSD.
About Hotel Santika BSD
From business event to corporate gathering, Hotel Santika BSD provides complete services and facilities that you and your colleagues need.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Santika BSD.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Santika BSD exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Santika BSD is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Santika BSD is the right place to stay.
All facilities in Hotel Santika BSD
Functional Hall
Lobby
Exterior
Others
Restaurant
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Hotel Services
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
Nearby Facilities
- ATM/Banking
- Beauty salon
- Supermarket
Things to Do
- Massage
- Spa
General
- AC
- Connecting rooms
Business Facilities
- Meeting facilities
- Photocopier
Food and Drinks
- Buffet breakfast
Transportation
- Valet parking
Connectivity
- LAN Internet
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Hotel Santika BSD
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Breakfast
Breakfast at the accommodation will be provided from 06:00 - 09:30.
Pets
Pets are not allowed in the accommodation.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Santika BSD | 150 |
Number of floors in Hotel Santika BSD | 5 |
Another facilities in Hotel Santika BSD | 24-hour room service, Room service, Safety deposit box, WiFi in public area, Cable TV |
Frequently asked question in Hotel Santika BSD
What are available facilities at Hotel Santika BSD?
There are top facilites at Hotel Santika BSD such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Hotel Santika BSD?
Check-in time at Hotel Santika BSD is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hotel Santika BSD provide breakfast?
Yes, Hotel Santika BSD provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hotel Santika BSD?
Hotel Santika BSD is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hotel Santika BSD have?
Hotel Santika BSD has 5 floors.
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More Reviews from Other Guests in Hotel Santika BSD
Traveloka (4,551)
Other sources (91)
8.4
Very Good
From 4,551 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.4
Location
8.6
Service and Facilites
8.4
People often mention about Hotel Santika BSD
All
Staff Friendliness (43)
Taste (38)
Variety (37)
Accessibility (36)
Surroundings (34)
Ambiance (32)
Bedroom (32)
Hotel Area (30)
Distance to City Center (27)
Bathroom (27)
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Traveler Reviews Hotel Santika BSD
Number of reviews per page
20
40
Customer reviews
M***d
10.0
/10
Reviewed 6 day(s) ago
Good staff and hospitality, see you there
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Accommodation's Reply
18 Sep 2025
Dear Mr/Mrs M**d
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us and do the review our Hotel from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
G***t
8.3
/10
Reviewed 2 week(s) ago
The location is quite good, access to the mall can be directly from the swimming pool, the room is quite small, it looks like an old hotel, the glasses look shabby and dirty, there is a lot of food, it is varied and the taste is quite good
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Mr./Mrs. G*t, Warm greetings from Hotel Santika bsd city – Serpong. We would like to thank you and greatly appreciate your willingness to review your memorable experience on Traveloka review during your stay at our Hotel. We are happy to hear that you had a good experience during your stay at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We will ensure that when you return to our hotel you will have a memorable experience. Sincerely, Fay Hajri. General Manager.
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H***r
Staycation
9.3
/10
Reviewed 4 week(s) ago
Actually, this is one of my favorite hotels, because every hotel has direct access to the mall. But this time the 8th floor is no smoking, oh my, what should I do (when I first got out of the elevator and stepped on the 8th floor, I could really hear the guests laughing loudly, I thought they were chatting near the door, okay. But at night, even until 1 am, there were 820 noisy people next to my room chatting with each other, it wasn't loud, but imagine, even normal chatting could be heard in our room, let alone laughing loudly, it really needs more soundproofing) I wanted to call but there was no phone, I had to click the barcode again, my eyes were really heavy, I continued to sleep reluctantly. Hopefully this soundproofing will be fixed soon. To all the crew and employees, they are all good, friendly, and responsive, the food is also delicious, both ordered from room service and breakfast, thank you Santika 🤗
Read More
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+2
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Accommodation's Reply
02 Sep 2025
Dear Mrs. H*r, Warm greetings from Hotel Santika bsd city – Serpong. We would like to thank you and greatly appreciate your willingness to review your memorable experience on Google review during your stay at our Hotel. We are happy to hear that you had a good experience during your stay at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We will ensure that when you return to our hotel you will have a memorable experience. Sincerely, Fay Hajri. General Manager.
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A***i
Business
8.8
/10
Reviewed 4 week(s) ago
Strategic location, affordable price, clean.
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Accommodation's Reply
25 Aug 2025
Dear Mr./Mrs. A*i, Warm greetings from Hotel Santika bsd city – Serpong. We would like to thank you and greatly appreciate your willingness to review your memorable experience on Google review during your stay at our Hotel. We are happy to hear that you had a good experience during your stay at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We will ensure that when you return to our hotel you will have a memorable experience. Best regards, Fay Hajri. General Manager.
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A***i
Business
8.8
/10
Reviewed 4 week(s) ago
The hotel is clean, the price is affordable, the staff is friendly
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Mr./Mrs. A*i, Warm greetings from Hotel Santika BSD City – Serpong. We would like to thank you and greatly appreciate your willingness to share your memorable experience on Google review during your stay at our hotel. We are delighted to hear that you had a good experience during your stay at our hotel, and your comments will certainly be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services, both in terms of facilities, staff friendliness, and food for all visitors to Hotel Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. We will ensure that you will have a memorable experience when you return to our hotel. Sincerely, Fay Hajri, General Manager
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A***i
Business
8.8
/10
Reviewed 4 week(s) ago
The hotel is clean, the price is affordable
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Accommodation's Reply
25 Aug 2025
Dear Mr./Mrs. A*i, Warm greetings from Hotel Santika BSD City – Serpong. We would like to thank you and greatly appreciate your willingness to share your memorable experience on Google review during your stay at our hotel. We are delighted to hear that you had a good experience during your stay at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. We will ensure that when you return to our hotel you will have a memorable experience. Sincerely, Fay Hajri. General Manager
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AN
Alhadi N.
7.2
/10
Reviewed 4 week(s) ago
I was here for 2 days. Hotel's location is good, right in the middle of the town, close to hospital and right next to the mall. Check in and check out was quick. Services and friendliness from cleaning & breakfast staff were excellent, but from receptionist and many staff that wore suit were bad. No smile at all. The room was good, the view was great. Had some trouble with electric plug that didnt work complained and fixed. Had some trouble with hot water too, complained, NOT fixed but they insist it was.
Overall, good hotel but need some improvement in Services.
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2 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Mr. Alhadi,
Warmest greetings from Hotel Santika BSD City - Serpong.
Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City.
Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
B***g
Business
6.8
/10
Reviewed 5 week(s) ago
The room looks very old.
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Accommodation's Reply
25 Aug 2025
Dear Mr. B**g,
Warmest greetings from Hotel Santika BSD City - Serpong.
Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City.
Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
I***a
Business
8.9
/10
Reviewed 5 week(s) ago
bed sheet and towel need to renew
2 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Mr. I***a,
Warmest greetings from Hotel Santika BSD City - Serpong.
Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City.
Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
i***n
Medical
5.0
/10
Reviewed 7 week(s) ago
The facilities listed do not match what is in the hotel at all.
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Accommodation's Reply
15 Aug 2025
Dear Sir/Mam, Warm greetings from Hotel Santika bsd city – Serpong. We would like to thank you and greatly appreciate your willingness to review your memorable experience on Google review during your stay at our Hotel. We apologize for the inconvenience you experienced while staying at our hotel, of course the comments submitted will be a positive motivation for us to always provide the best service. We will continue to improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors of Hotel Santika bsd city. We look forward to welcoming you back in the near future on the opportunity to visit bsd city in the future. And ensure that when you return to our hotel, you will have a memorable experience. Best regards, Fay Hajri. General Manager.
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J***y
10.0
/10
Reviewed 7 week(s) ago
Very good, the service is satisfactory
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1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
T***n
10.0
/10
Reviewed 8 week(s) ago
The hotel is connected to the shopping area
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Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Santika BSD City – Serpong. We would like to thank you and greatly appreciate your willingness to review your experience on Google reviews during your stay at our hotel. We apologize for the inconvenience you experienced while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. And ensure that when you return to our hotel, you will have a memorable experience. Sincerely, Fay Hajri. General Manager
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J***i
8.5
/10
Reviewed 8 week(s) ago
Very good. The food has a lot of variety.
See original
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Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Santika BSD City – Serpong. We would like to thank you and greatly appreciate your willingness to review your experience on Google reviews during your stay at our hotel. We apologize for the inconvenience you experienced while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. And ensure that when you return to our hotel, you will have a memorable experience. Sincerely, Fay Hajri. General Manager
See original
R***n
8.5
/10
Reviewed 8 week(s) ago
Hotel in the middle of the mall, easy access and supportive atmosphere
See original
1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Santika BSD City – Serpong. We would like to thank you and greatly appreciate your willingness to review your experience on Google reviews during your stay at our hotel. We apologize for the inconvenience you experienced while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. And ensure that when you return to our hotel, you will have a memorable experience. Sincerely, Fay Hajri. General Manager
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J***i
9.1
/10
Reviewed 8 week(s) ago
Very good service and delicious food, lots of variety.
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Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Santika BSD City – Serpong. We would like to thank you and greatly appreciate your willingness to review your experience on Google reviews during your stay at our hotel. We apologize for the inconvenience you experienced while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. And ensure that when you return to our hotel, you will have a memorable experience. Sincerely, Fay Hajri. General Manager
See original
M***d
10.0
/10
Reviewed 10 week(s) ago
Good experiences for staycation
1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Santika BSD City – Serpong. We would like to thank you and greatly appreciate your willingness to review your experience on Google reviews during your stay at our hotel. We apologize for the inconvenience you experienced while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. And ensure that when you return to our hotel, you will have a memorable experience. Sincerely, Fay Hajri. General Manager
See original
e***e
Business
9.1
/10
Reviewed 10 week(s) ago
Every time I visit Serpong, I always stay at Santika because of its strategic location. I've stayed at Santika several times, but recently, I had a bathroom with a clogged toilet and a noisy exhaust that disturbed my sleep. The sheets were also yellowish, and the room key was difficult to use.
Other than that, it was okay: a varied and tasty breakfast, cool air conditioning, complete amenities, fast Wi-Fi, and the location is connected to the Teras Kota mall and many eateries nearby. 👌🏻👍
Read More
See original
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Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Santika BSD City – Serpong. We would like to thank you and greatly appreciate your willingness to review your experience on Google reviews during your stay at our hotel. We apologize for the inconvenience you experienced while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. And ensure that when you return to our hotel, you will have a memorable experience. Sincerely, Fay Hajri. General Manager
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AD
Aggi D.
9.4
/10
Reviewed 10 week(s) ago
The staff was very friendly and accommodating, the only downside is the toilet lid that is broken; but, other than that, everything went well.
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Accommodation's Reply
15 Jul 2025
Dear Mr./Ms. Aggi D.,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
R***y
Transit
6.7
/10
Reviewed 12 week(s) ago
The towel is whiter than the sheet, the sheet is already dull in color.
See original
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Accommodation's Reply
03 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Santika bsd city – Serpong. We from the Management of Hotel Santika bsd city apologize for the inconvenience experienced by you regarding our Bedsheet facilities that are not in accordance with standards. Until now we have conducted an evaluation in our Service and Facility Operational Standards to ensure this does not happen again. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food for all visitors to Hotel Santika bsd city. We look forward to welcoming you back in the near future on the occasion of visiting bsd city in the future. And ensure that when you return to visit our hotel, you will get a memorable experience. Best regards, Fay Hajri. General Manager
See original
k***n
8.5
/10
Reviewed 14 week(s) ago
It was nice. The room was a bit small but quite comfortable. Stayed here because there was an event at ice bsd.
See original
1 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
Number of reviews per page
20
40
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