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Ramada by Wyndham Serpong
Hotels
Preferred Partner Plus
8.3
/10
Very Good
2,245 reviews
What Guests Say About Their Stay
Staff Friendliness (83)
Bedroom (70)
Variety (62)
Room Space (61)
Rahadi W. B.
8.8
/ 10
Nice place for staycation. Suitable for wide range audience. The room's comfortable, simple but it's just right. Facilities match the description and mostly work as intended. For deluxe room, I think a bigger wardrobe will be a great addition and a toiletries shelf in the shower will make things easier. Overall I enjoy the stay, and the service is good.
anni k.
9.7
/ 10
I was stayed here because I had to attend concert on ICE BSD. I satisfied with the service and the staffs so friendly. my room was on 28th floor. it was good, has a balcony though you can not opened it. it was locked. the view was amazing. the location was near ice, aeon mall and teraskota.. only take about 15-20 minutes with online taxi... wifi was good, there is alfamart next door.
Margareta W. A. P.
9.7
/ 10
Good service, nice view, cozy room, and so affordable. I was very satisfied and enjoyed while staying there. for a very affordable price.
In the Area
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Jalan Raya Serpong No. 89, Serpong, Tangerang Selatan, Banten, Indonesia, 15310
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Ramada by Wyndham Serpong
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Ramada by Wyndham Serpong Address: Map & Location
Jalan Raya Serpong No. 89, Serpong, Tangerang Selatan, Banten, Indonesia, 15310
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Location
Ramada by Wyndham Serpong is a hotel in a good neighborhood, which is located at BSD.
About Ramada by Wyndham Serpong
From business event to corporate gathering, Ramada by Wyndham Serpong provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Ramada by Wyndham Serpong, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Ramada by Wyndham Serpong is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Ramada by Wyndham Serpong exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Ramada by Wyndham Serpong is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Ramada by Wyndham Serpong.
All facilities in Ramada by Wyndham Serpong
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
- Vegetarian meal
General
- AC
- Ballroom
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Business Facilities
- Conference hostess
- Conference room
- Meeting facilities
- Projector
Hotel Services
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
Nearby Facilities
- ATM/Banking
- Laundry
- Shops
Things to Do
- Outdoor pool
- Spa
Transportation
- Secure parking
- Valet parking
Accessibilty
- Disabled access friendly
- Wheelchair accessible
Connectivity
- Free WiFi
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Ramada by Wyndham Serpong
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Early Check-in
You're not allowed to check-in before the accommodation’s check-in time.
Late Check-out
You're not allowed to check-out past the accommodation's check-out time.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Ramada by Wyndham Serpong | 97 |
Number of floors in Ramada by Wyndham Serpong | 5 |
Another facilities in Ramada by Wyndham Serpong | Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant |
Frequently asked question in Ramada by Wyndham Serpong
What are available facilities at Ramada by Wyndham Serpong?
There are top facilites at Ramada by Wyndham Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Ramada by Wyndham Serpong?
Check-in time at Ramada by Wyndham Serpong is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Ramada by Wyndham Serpong provide breakfast?
Yes, Ramada by Wyndham Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Ramada by Wyndham Serpong?
Ramada by Wyndham Serpong is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Ramada by Wyndham Serpong have?
Ramada by Wyndham Serpong has 5 floors.
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More Reviews from Other Guests in Ramada by Wyndham Serpong
Traveloka (2,231)
Other sources (14)
8.3
Very Good
From 2,231 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.1
Location
8.3
Service and Facilites
8.3
People often mention about Ramada by Wyndham Serpong
All
Staff Friendliness (62)
Bedroom (62)
Ambiance (52)
Variety (51)
Room Space (49)
Hotel Area (49)
Accessibility (45)
Family Friendly (44)
Check-in/out Time (44)
Wifi (43)
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Traveler Reviews Ramada by Wyndham Serpong
Number of reviews per page
20
40
Customer reviews
R***i
10.0
/10
Reviewed 3 day(s) ago
I've been here twice and it's one of the hotels I recommend visiting because it's very comfortable and safe for children."
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YL
Yenni L.
Staycation
6.5
/10
Reviewed 4 day(s) ago
The room has ants on the floor and head board. The bathroom also got smell and dirty. So far the room is quite big.
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T***a
Staycation
9.4
/10
Reviewed 1 week(s) ago
The pool is large, perfect for swimming. So far, all good.
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Accommodation's Reply
14 Sep 2025
Dear valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and facilities, especially the pool. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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H***i
Staycation
8.5
/10
Reviewed 2 week(s) ago
Good hotel and not far away from BSD City, just for staycation
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Accommodation's Reply
14 Sep 2025
Dear Our Valued Guest,
Warm greetings from Ramada by Wyndham Serpong
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback.
We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.
Thank you again for sharing your experience, and we look forward to serving you in the future.
Warm regards,
Hotel Management
N***a
8.5
/10
Reviewed 3 week(s) ago
I stayed here for a pre-dawn run at ICE BSD. It was a great choice due to its proximity and affordable price. It's clean, and there's also an Indomaret store right below the hotel.
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Accommodation's Reply
14 Sep 2025
Dear our valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
See original
LS
Luthfie S.
8.8
/10
Reviewed 4 week(s) ago
It's pretty good, there's a pool too. Parking was a bit confusing, but the staff are very helpful! Keep improving!
Oh, and swimming towels are also provided, which you can pick up at the front desk. Awesome!
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Accommodation's Reply
14 Sep 2025
Dear our valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
See original
DH
Dwi H. S.
Business
9.4
/10
Reviewed 5 week(s) ago
Nice, comfortable, and impressive. There's an event in Tangerang, so I might stop by again.
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2 people find it helpful
Accommodation's Reply
14 Sep 2025
Dear valued guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you again in the future.
See original
P***a
Business
7.0
/10
Reviewed 5 week(s) ago
The WiFi speed is actually great but it is not stable and keep disconnecting. Since the cellphone signal is very poor inside the building, WiFi is the only way to connect to internet. Unfortunately it keep disconnecting both in my laptop and phone. This make my online meeting uncomfortable.
There were electricity power off several times
The hot water only available for around 5 minutes during my time taking a bath both at evening and morning. After that the hot water is not working anymore.
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Accommodation's Reply
02 Sep 2025
Dear Our Valued Guest,
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
Your feedback is very important to us, and we are saddened to hear the internet connection, electricity, and water heater issues that you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Warm regards,
Hotel Management
H***u
Staycation
8.9
/10
Reviewed 5 week(s) ago
Thanks to the beautiful lady whose name I forgot, she was helpful..but the room's AC wasn't cold..breakfast was quite varied, but the taste needs to be improved, everything else is okay.
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Accommodation's Reply
14 Sep 2025
Dear valued guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you again in the future.
See original
Amna S.
Staycation
9.7
/10
Reviewed 6 week(s) ago
clean swimming pool, friendly staff, delicious food, spacious and clean rooms
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1 people find it helpful
Accommodation's Reply
14 Sep 2025
Dear our valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
See original
D***y
Business
8.5
/10
Reviewed 7 week(s) ago
The location is very strategic, perfect for family vacations or business trips. However, cleanliness needs to be improved, and staff service needs to meet the standards of a 4-star hotel.
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1 people find it helpful
Accommodation's Reply
14 Sep 2025
Dear our valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
See original
T***a
6.7
/10
Reviewed 8 week(s) ago
For this price, some rooms are quite good, some are not. At the beginning, I booked two rooms.
First room: Good bed, good cleanliness, small bathroom, some light switches were missing, signal was poor, and Wi-Fi was slow.
Second room: Good bed, good cleanliness, small and smelly bathroom, and the AC wasn't cold.
The facilities are quite complicated. Access is required everywhere, and pool towels have to be obtained from the lobby. The parking attendants and security outside the hotel are unfriendly, while the security inside the hotel is very friendly.
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7 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear our valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is invaluable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar issues from occurring in the future. At Ramada, we continually strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management
See original
N***c
Business
9.7
/10
Reviewed 8 week(s) ago
The hotel is ok. The staff is enthusiastic. I had the breakfast buffet, many dishes and quite delicious. I also ordered food to my room and was served well.
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1 people find it helpful
Accommodation's Reply
14 Sep 2025
Dear Our Valued Guest,
Warm greetings from Ramada by Wyndham Serpong
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback.
We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.
Thank you again for sharing your experience, and we look forward to serving you in the future.
Warm regards,
Hotel Management
C***n
Business
8.5
/10
Reviewed 9 week(s) ago
The reception staff was very helpful. Thank you.
See original
Find this review helpful?
Accommodation's Reply
14 Sep 2025
Dear Our Valued Guest,
Warm greetings from Ramada by Wyndham Serpong
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback.
We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.
Thank you again for sharing your experience, and we look forward to serving you in the future.
Warm regards,
Hotel Management
F***s
10.0
/10
Reviewed 9 week(s) ago
The service is good. Breakfast is good, and there's a place for kids to draw and watch movies.
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RR
Rindi R.
Leisure
9.1
/10
Reviewed 10 week(s) ago
It's fun.. The service is really good..
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N***y
Staycation
8.7
/10
Reviewed 10 week(s) ago
Last year I stayed here, my father had a nosebleed, then got hit by a towel. Then I got a fine. But from there I learned that the cleanliness in this hotel is very well maintained. In the end, I stayed again. Got a room with a good view. Unfortunately, below the hotel there is a village that plays dangdut music until midnight and can be heard up to the 16th floor. So the noise was a bit disturbing. Otherwise, everything is good.
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Thia
Staycation
8.1
/10
Reviewed 11 week(s) ago
please pay attention to the swimming pool, it is very dirty, the water is murky, there is no guard, there are no towel facilities..
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Ridwan
Staycation
9.4
/10
Reviewed 11 week(s) ago
some of the things that I think are ok are: room cleanliness, close to the breeze, complete breakfast and comfortable swimming pool.
the downside, yesterday I stayed in superior, booked 2 rooms, it turned out I couldn't connect. When I went out in the morning, my e-money balance was deducted, the same thing happened when I checked out, even though the card had been registered when I checked in.
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AA
Arief A.
Leisure
10.0
/10
Reviewed 12 week(s) ago
Everything is okay, nice stay with reasonable price, nice breakfast too, overall recommended.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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