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The Axana Hotel
Hotels
All-star Accommodation
8.0
/10
Very Good
5,443 reviews
What Guests Say About Their Stay
Distance To City Center (56)
Staff Friendliness (54)
Ambiance (41)
Room Space (41)
Jane
9.7
/ 10
I had the most pleasant stay here. The bedroom is pretty big, the bed is comfortable, the bathroom is huge, I had the main street view. What I love most about this hotel is that it has a mini fridge. The check in process was pretty fast, less than two minutes. Before you want to check in, make sure you have 200.000 IDR with you for the deposit. But, don't worry! There's an ATM (BCA) next to the hotel. The location is very strategic. It's easy to get to some places, like bars, traditional market, supermarkets, the beach, and restaurants. I didn't get to try the food and the drink at the bar. Apparently, they're pretty expensive and you need to pay 21% additional fee for tax. The thing that I think needs to be improved is the TV. The quality of the TV is pretty bad. Looks like it's full of ants. But, I am okay with that. Who watches TV nowadays anyway? Also, the wifi is pretty slow. Overall, I would give this hotel a rate of 9 out of 10. Definitely will stay here again in the future.
Salma A. Z.
9.4
/ 10
The Axana Hotel has a great value deals based on the price. The room is clean, huge bedroom and bathroom, and essentials such hairdryer and coffee/tea maker. But for superior, the view just another rooms which shows inside building. If you want city view, you should book another class. But I’m satisfied. And, if you took your car/motorcycle, just tell the receptionist then you’ll not be charged for parking.
SENDITIO A. H.
9.1
/ 10
Fine place, quite good food, pleasant staff.
David M.
9.7
/ 10
All staff friendly, nice food and more choices.
Nik M. M. B. N. K.
8.5
/ 10
Great hotel. Great place. Great service. Tip top hotel
In the Area
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Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Axana Hotel
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What's around The Axana Hotel
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Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119
Discover More About The Axana Hotel
Location
The Axana Hotel is a hotel in a good neighborhood, which is located at West Padang.
About The Axana Hotel
From business event to corporate gathering, The Axana Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Axana Hotel, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Axana Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Axana Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Axana Hotel.
All facilities in The Axana Hotel
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Lobby
Things to Do
- Fitness center
- Garden
- Hot tub
- Karaoke
- Massage
- Outdoor pool
- Sauna
- Spa
- Steam room
- Poolside bar
Public Facilities
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Tours
Food and Drinks
- A la carte breakfast
- Bar
- Nightclub
- Poolside bar
- Bar
In-room Facilities
- Minibar
- Refrigerator
- Shower
- TV
Transportation
- Airport transfer
- Car rental
- Valet parking
General
- AC
- Family room
- Swimming pool
Business Facilities
- Business center
- Meeting facilities
Sports and Recreations
- Billiard
- Fitness center
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Family-friendly Facilities
- Children pool
Nearby Facilities
- ATM/Banking
Connectivity
- Free WiFi
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in The Axana Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit IDR 250,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Extra Breakfast
Accommodation charges IDR 120,000/guest for extra breakfast.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Axana Hotel | 139 |
Number of floors in The Axana Hotel | 6 |
Another facilities in The Axana Hotel | Fitness center, Garden, Hot tub, Karaoke, Massage |
Frequently asked question in The Axana Hotel
What are available facilities at The Axana Hotel?
There are top facilites at The Axana Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Axana Hotel?
The standard check-in time at The Axana Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Axana Hotel provide breakfast?
Yes, The Axana Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Axana Hotel
Traveloka (5,416)
Other sources (27)
8.0
Very Good
From 5,416 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
7.9
Meal
7.9
Location
8.3
Service and Facilites
8.0
People often mention about The Axana Hotel
All
Staff Friendliness (37)
Ambiance (37)
Distance to City Center (34)
Bedroom (33)
Bathroom (29)
Surroundings (28)
Accessibility (28)
Hotel Area (28)
Room Space (25)
Taste (25)
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Traveler Reviews The Axana Hotel
Number of reviews per page
20
40
Customer reviews
M***D
Business
8.8
/10
Reviewed 2 day(s) ago
Friendly staff and excellent service
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1 people find it helpful
R***I
Staycation
10.0
/10
Reviewed 3 day(s) ago
Comfortable for families, neat, clean, and not disappointing.
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O***a
Staycation
8.4
/10
Reviewed 6 day(s) ago
hotel near city center, comfortable room. friendly staff.. small and smelly parking lot.. elevator broken during checkout time.
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S***a
Staycation
9.4
/10
Reviewed 1 week(s) ago
It's okay, the room is also clean
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N***a
7.6
/10
Reviewed 2 week(s) ago
I ordered a non-smoking room, but was given a smoking room. Room 304, the wardrobe was broken, there were cockroaches, the blankets were really smelly, the refrigerator was dirty, the room and facilities were full of dust, the hairdryer was asked for again after being given, the room was very noisy, I couldn't sleep because of the many disturbing sounds. The only plus point is that the other facilities of the hotel are good, but not the room, it's not very good.
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r***n
Staycation
8.8
/10
Reviewed 2 week(s) ago
The room is hot, the air conditioning is not working optimally.
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1 people find it helpful
Y***a
Leisure
5.7
/10
Reviewed 2 week(s) ago
the room was dusty, the floor and curtains were dirty, when we knocked on the door at 11 am we were told that someone had checked in but no one came down to check in, when we asked the receptionist who told us that someone had checked in, they didn't know. The housekeeping was not friendly. When we went to the basement we were asked for parking money. It's not worth it at all for the price.
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2 people find it helpful
MG
Maison G.
Leisure
8.4
/10
Reviewed 2 week(s) ago
The hotel is quite nice and clean, unfortunately the parking lot is narrow, as a guest staying there, I was still asked for parking money even though there were no parking tickets.
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R***I
Staycation
10.0
/10
Reviewed 2 week(s) ago
Very nice, friendly and the hotel atmosphere is very comfortable.
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Guest
10.0
/10
Reviewed 2 week(s) ago
Good👍 the service is friendly, it's okay in general
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1 people find it helpful
w***u
Staycation
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and helpful upon check in.
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1 people find it helpful
PS
Pujo S.
6.6
/10
Reviewed 3 week(s) ago
Location: in the city center, easy to reach. Facilities and services: no parking access, forced to park outside for a fee. The reason is there is an event on the basement floor. Requests for lack of room facilities are not responded to. Room: uncomfortable because it smells of cigarettes even though it is non-smoking, the shower has a leak. Cleanliness: lacking
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1 people find it helpful
G***t
5.0
/10
Reviewed 3 week(s) ago
the worst hotel, dirty and very uncomfortable
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1 people find it helpful
a***e
8.4
/10
Reviewed 5 week(s) ago
The room cleaning staff were not very friendly, they seemed indifferent on the second day and when we first entered we were not given a cloth to clean the toilet, so it was muddy after we got out of the toilet, but that's okay, otherwise it was satisfactory.
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Rozu N. P.
8.8
/10
Reviewed 5 week(s) ago
Actually I was disappointed because I booked a room for 2 nights, well on the first night I don't know why I was given a room without AC and what was more surprising was when I asked CS the next morning when the door to the room couldn't be opened, he said that the room was indeed problematic :) Mas immediately asked to change rooms because there had been trouble 2x with the AC and the key, we thought yesterday the AC might be on, but it turned out it wasn't lol, actually from the beginning I had asked to change rooms but the mass said it would be wrong later and we didn't immediately ask to change rooms, but of course the hotel already knew that the room had been troubled for a long time hihihi Butt, I'm so happy to stay here just to share my experience so that friends if they get a troubled room immediately ask to change without waiting like us 🥰 The service is all good, the food is also good 🥰
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2 people find it helpful
R***I
Staycation
10.0
/10
Reviewed 6 week(s) ago
very good and friendly staff, comfortable atmosphere
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D***n
Leisure
9.4
/10
Reviewed 6 week(s) ago
The staff is very friendly, the hotel is clean and comfortable
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1 people find it helpful
J***u
8.8
/10
Reviewed 6 week(s) ago
Friendly staff, clean room, but maybe the bathroom lights could be a little brighter and there is an option to turn off all the lights without turning off all the electricity in the room.
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1 people find it helpful
H***s
8.5
/10
Reviewed 7 week(s) ago
nice complete dining bathroom bedroom feel safe
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H***i
Leisure
8.8
/10
Reviewed 8 week(s) ago
Quite good, friendly staff, close to the city center, beach and entertainment venues.
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4 people find it helpful
Accommodation's Reply
14 May 2025
Dear Sir/Madam. Thank you for your time to give us a positive review. Your review is very useful for us and is a motivation for us so that in the future we can provide the best service for our guests. Once again we would like to thank you, we are waiting for your return to our hotel. Regards. Nia (Asst. Front Office Manager).
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Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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