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The Axana Hotel
Hotels
All-star Accommodation
8.0
/10
Very Good
5,521 reviews
What Guests Say About Their Stay
Staff Friendliness (83)
Distance To City Center (77)
Hotel Area (67)
Ambiance (63)
Jane
9.7
/ 10
I had the most pleasant stay here. The bedroom is pretty big, the bed is comfortable, the bathroom is huge, I had the main street view. What I love most about this hotel is that it has a mini fridge. The check in process was pretty fast, less than two minutes. Before you want to check in, make sure you have 200.000 IDR with you for the deposit. But, don't worry! There's an ATM (BCA) next to the hotel. The location is very strategic. It's easy to get to some places, like bars, traditional market, supermarkets, the beach, and restaurants. I didn't get to try the food and the drink at the bar. Apparently, they're pretty expensive and you need to pay 21% additional fee for tax. The thing that I think needs to be improved is the TV. The quality of the TV is pretty bad. Looks like it's full of ants. But, I am okay with that. Who watches TV nowadays anyway? Also, the wifi is pretty slow. Overall, I would give this hotel a rate of 9 out of 10. Definitely will stay here again in the future.
Salma A. Z.
9.4
/ 10
The Axana Hotel has a great value deals based on the price. The room is clean, huge bedroom and bathroom, and essentials such hairdryer and coffee/tea maker. But for superior, the view just another rooms which shows inside building. If you want city view, you should book another class. But I’m satisfied. And, if you took your car/motorcycle, just tell the receptionist then you’ll not be charged for parking.
SENDITIO A. H.
9.1
/ 10
Fine place, quite good food, pleasant staff.
David M.
9.7
/ 10
All staff friendly, nice food and more choices.
Nik M. M. B. N. K.
8.5
/ 10
Great hotel. Great place. Great service. Tip top hotel
In the Area
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Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Axana Hotel
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The Axana Hotel Address: Map & Location
Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119
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Location
The Axana Hotel is a hotel in a good neighborhood, which is located at West Padang.
About The Axana Hotel
From business event to corporate gathering, The Axana Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Axana Hotel, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Axana Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Axana Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Axana Hotel.
All facilities in The Axana Hotel
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Things to Do
- Fitness center
- Garden
- Hot tub
- Karaoke
- Massage
- Outdoor pool
- Sauna
- Spa
- Steam room
- Poolside bar
Public Facilities
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Tours
Food and Drinks
- A la carte breakfast
- Bar
- Nightclub
- Poolside bar
- Pub
In-room Facilities
- Minibar
- Refrigerator
- Shower
- TV
Transportation
- Airport transfer
- Car rental
- Valet parking
General
- AC
- Family room
- Swimming pool
Business Facilities
- Business center
- Meeting facilities
Sports and Recreations
- Billiard
- Fitness center
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Family-friendly Facilities
- Children pool
Nearby Facilities
- ATM/Banking
Connectivity
- Free WiFi
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in The Axana Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit IDR 250,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Extra Breakfast
Accommodation charges IDR 120,000/guest for extra breakfast.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Axana Hotel | 139 |
Number of floors in The Axana Hotel | 6 |
Another facilities in The Axana Hotel | Fitness center, Garden, Hot tub, Karaoke, Massage |
Frequently asked question in The Axana Hotel
What are available facilities at The Axana Hotel?
There are top facilites at The Axana Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Axana Hotel?
Check-in time at The Axana Hotel is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Axana Hotel provide breakfast?
Yes, The Axana Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Axana Hotel?
The Axana Hotel is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Axana Hotel have?
The Axana Hotel has 6 floors.
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More Reviews from Other Guests in The Axana Hotel
Traveloka (5,494)
Other sources (27)
8.0
Very Good
From 5,494 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
7.9
Meal
7.9
Location
8.3
Service and Facilites
8.0
People often mention about The Axana Hotel
All
Staff Friendliness (58)
Ambiance (57)
Distance to City Center (51)
Hotel Area (48)
Bedroom (43)
Accessibility (42)
Bathroom (41)
Surroundings (38)
Room Space (37)
Check-in/out Time (31)
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Traveler Reviews The Axana Hotel
Number of reviews per page
20
40
Customer reviews
N***a
8.5
/10
Reviewed 3 day(s) ago
Very comfortable, cool pool
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M***a
9.4
/10
Reviewed 2 week(s) ago
The room is very comfortable, the bathroom is 👍🏼
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M***a
9.7
/10
Reviewed 2 week(s) ago
The staff is very friendly, the room is very comfortable.
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S***i
Transit
8.3
/10
Reviewed 2 week(s) ago
As time goes by, goods/buildings need attention/maintenance to look good.
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Y***y
8.5
/10
Reviewed 2 week(s) ago
The best in Taplau area, with a comfortable environment and easy access to the beach and city center.
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Accommodation's Reply
18 Sep 2025
Warm Greetings from The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review on Traveloka. As stated in the review, our hotel is located in the city center and close to tourist attractions and government facilities. We look forward to welcoming you back on your next visit for a more memorable experience. Warm regards, Hendra Utama, Front Office Manager
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DS
Diyana S.
Leisure
7.4
/10
Reviewed 3 week(s) ago
The room is not up to the standard. The aircond is poor the room cleanliness is bad. Our room blackout almost 20times. Mentioned to reception but asked to change door card only. Very disappointed with the hotel. The room interior is very old and the hotel is quite far from any supermarket.
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Accommodation's Reply
18 Sep 2025
Warm Greetings from The Axana Hotel Padang. Dear Mr./Ms. Diyana S, thank you for choosing The Axana Hotel Padang as your accommodation and for your review on Traveloka. We apologize for the inconvenience and will work to improve our services. We look forward to welcoming you back on your next visit for a more memorable experience. Warm regards, Hendra Utama, Front Office Manager
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S***i
Staycation
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly and polite 😁
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Accommodation's Reply
08 Sep 2025
Warm Greetings from The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review of your stay. We are very pleased to hear that our staff are very friendly and polite. Therefore, your positive review is a motivation for all hotel staff to provide the best service. We look forward to welcoming you back. Warm Regards, Hendra Utama, Front Office Manager
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S***i
Staycation
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly and polite 😁
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Accommodation's Reply
08 Sep 2025
Warm Greetings from The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review of your stay. We are very pleased to hear that our staff are very friendly and polite. Therefore, your positive review is a motivation for all hotel staff to provide the best service. We look forward to welcoming you back. Warm Regards, Hendra Utama, Front Office Manager
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S***i
Staycation
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly and polite 😁
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Accommodation's Reply
08 Sep 2025
Warm Greetings from The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review of your stay. We are very pleased to hear that our staff are very friendly and polite. Therefore, your positive review is a motivation for all hotel staff to provide the best service. We look forward to welcoming you back. Warm Regards, Hendra Utama, Front Office Manager
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S***i
Staycation
8.5
/10
Reviewed 3 week(s) ago
It's very comfortable and peaceful to be at the Axana Hotel 😁
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Accommodation's Reply
08 Sep 2025
Warm Greetings From The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review of your stay. We are very pleased to hear that you had a very comfortable stay at The Axana Hotel Padang. Your positive review is a motivation for all staff to provide the best service. We look forward to welcoming you back. Warm Regards, Hendra Utama, Front Office Manager
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S***i
Leisure
8.5
/10
Reviewed 3 week(s) ago
It was very comfortable to stay at the Axana Padang hotel 😁
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Accommodation's Reply
08 Sep 2025
Warm Greetings From The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review of your stay. We are very pleased to hear that you had a very comfortable stay at The Axana Hotel Padang. Your positive review is a motivation for all staff to provide the best service. We look forward to welcoming you back. Warm Regards, Hendra Utama, Front Office Manager
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S***i
Staycation
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly and polite 😁
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Accommodation's Reply
18 Sep 2025
Warm Greetings from The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review on Traveloka. We are very pleased to hear that our staff was very friendly and polite in providing you with excellent service. We look forward to welcoming you back on your next visit for a more memorable experience. Warm regards, Hendra Utama, Front Office Manager
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M***h
9.4
/10
Reviewed 3 week(s) ago
The hotel location is close to the city center, close to Padang Beach, the staff is friendly, the facilities are also quite good and well maintained.
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Accommodation's Reply
18 Sep 2025
Warm Greetings From The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review on Traveloka. As stated in the review, our hotel is located in the city center and close to tourist attractions and government offices. We are very pleased to hear that our staff was very friendly in providing service to you. We look forward to welcoming you back on your next visit for a more memorable experience. Warm regards, Hendra Utama, Front Office Manager
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IT
Imam T. 1.
10.0
/10
Reviewed 3 week(s) ago
Axana is the most comfortable, easy, close to city access.
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Accommodation's Reply
11 Sep 2025
Warm Greetings From The Axana Hotel Padang. Dear Mr./Ms. Imam T1, Thank you for choosing The Axana Hotel Padang as your accommodation and for your excellent rating during your stay. We are delighted to know that you had a comfortable and enjoyable stay, and that the hotel is conveniently located. Your review is a source of motivation for all hotel staff to provide the best service. We look forward to welcoming you back. Warm Regards, Hendra Utama, Front Office Manager
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J***o
7.9
/10
Reviewed 3 week(s) ago
Everything was good but not their room cleaning service. I’ve stayed for 4 nights but they only cleaned up the room once. Requested for an iron but it never came
1 people find it helpful
Accommodation's Reply
27 Aug 2025
Warm Greetings From The Axana Hotel Padang
Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review. We apologize for the inconvenience. We will improve and evaluate this in the future.
We look forward to welcoming you back for a more satisfying experience.
Warm regards,
Hendra Utama
Front Office Manager
I***h
Staycation
9.4
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and informative, especially the staff named Koko, the room is also cozy.
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1 people find it helpful
Accommodation's Reply
27 Aug 2025
Warm Greetings From The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation, and for your positive review on Traveloka, as well as for mentioning one of our staff members who impressed you during your stay at The Axana Hotel Padang. We look forward to welcoming you back for a more satisfying experience. Warm regards, Hendra Utama, Front Office Manager
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W***n
6.6
/10
Reviewed 4 week(s) ago
Many of the hotel facilities, especially the bathroom, were damaged. The hot water wouldn't work, the TV wasn't broadcasting clearly, and there were ants all over the place. The music was too loud until midnight, making it difficult for us to sleep.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Warm Greetings From The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review of your stay. We will review and improve the facilities you mentioned. We apologize for any inconvenience. Your review is a source of motivation for all hotel staff to provide the best service. We look forward to welcoming you back. Warm Regards, Hendra Utama, Front Office Manager
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S***i
Staycation
8.5
/10
Reviewed 5 week(s) ago
The atmosphere of the Axana Padang Hotel is very comfortable and calm, cheers to the staff ☺️
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Accommodation's Reply
27 Aug 2025
Warm Greetings From The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation, and for your positive reviews on Traveloka. We are very pleased to know that our hotel is always your choice due to its comfort and quietness, as well as your support for the hotel staff. We look forward to welcoming you back with a more satisfying experience. Warm regards, Hendra Utama, Front Office Manager
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S***i
Staycation
8.5
/10
Reviewed 5 week(s) ago
The hotel staff are all friendly 😁
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Accommodation's Reply
09 Sep 2025
Warm Greetings from The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review of your stay. We are very pleased to hear that our staff are very friendly and polite. Therefore, your positive review is a motivation for all hotel staff to provide the best service. We look forward to welcoming you back. Warm Regards, Hendra Utama, Front Office Manager
See original
S***i
Leisure
8.5
/10
Reviewed 5 week(s) ago
It was really comfortable and peaceful staying at Axana Hotel Padang 😘
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Accommodation's Reply
11 Sep 2025
Warm Greetings From The Axana Hotel Padang. Dear Sir/Madam, thank you for choosing The Axana Hotel Padang as your accommodation and for your review of your stay. We are delighted to know that you had a comfortable and enjoyable stay. Your review is a source of encouragement for all hotel staff to provide the best service. We look forward to welcoming you back. Warm Regards, Hendra Utama, Front Office Manager
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Number of reviews per page
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40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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