The Staff at the hotel provides one of the best services I've ever experienced at a hotel! They are welcoming, greet you every time they see you, and offer to carry your bags and shopping hauls back to your room for you. 10/10 would definitely stay again when I'm in Kuala Lumpur.
The hotel is like ghost house. Very scary. 1 night I stay at the hotel, I can't sleep. Don't have wifi, don't have swimming pool and also don't have the reception counter 🥵. Don't trust the pictures ads.