Cityhouse - City Oasis

❌cityhouse city oasis - the worst hotel in ho chi minh city i'm currently staying in this hotel, and there are so many problems with this hotel. Such as: bathtub's water drainage stopper is totally broken, the wash basin tap is not tighten and rocks violently, the safety box is not anchored in a fixed position (imagine, the thief can take the whole safety box and walk away), the bath towel is dirty and broken and most disgusting is an aggressive and argumentative self proclaimed manager of the hotel. The manager refused to listen to my feedback about their broken facilities and even ordered me to shut up. For 2 days, I reported the problems to 2 of their staff and nothing was done. On the 3rd day afternoon after I returned from my lunch I went straight to the reception and noticed that two of their staff and another man was there. The man claimed to be the manager and so I asked him have they fixed the problems. The manager said all were done. When I asked him what have they fixed, he answered all were fixed but was unable to say what they had fixed. He then turned to his staff and asked them what were the problems. This goes to show that the manager is not doing his job and is incompetence. The manager then turned aggressive and argumentative towards me and asked me to shut up. I ask him to listen to my feedback, but he keep arguing and ask me to shut up and only he can talk. The moment I said something, he would cut me off and don't give me a chance to talk. It's so frustrating. I am curious how he can be a manager when receiving feedback is so difficult for him. This is a service industry and not a market or gangster style? The city house management, how do you have such a useless, argumentative and aggressive manager running your hotel. Or what you do is “close your 2 eyes”, hope that your customers got fooled and quietly leave, never comeback again? I don't mind if there is 1 or 2 minor issues, but there are so many problems here. And the worst is your staff. They make me feel like I'm begging them to fix their problems. I asked the manager for refund but he totally ignore me. I go on a trip to relax but turn out more stress. 😭. 13/11/2023

The hotel looks as good as the photos displayed from the website. However, the toilet facility was pretty fragile. The bathtub drainage system wasn't flowing well and they should have a holder for the shampoo & body wash next to the bathtub. I guess because there were plants everywhere, many insects can be found in the room. We encountered ants & cockroach, but luckily we were not too scared of them. Of course, there were some good points as well. We enjoyed the mini pool and had fun. The staff were friendly & assisted us to book for a half day tour to cu chi tunnels. The hotel location was strategic located, not too far from city. You may grab to city just about 25-30k viet dong. There are a café just opposite the hotel entrance & convenience store.

Unique design & decoration. Good location (7-10min walk to Bui Vien) Several local food vendors & convenience stores are nearby. Great price value. Highly recommend this place.

The aircon didn’t work though I set at 17 degree.

hotel near Bui Vien, nice room, luxury. Love the bath

The room is as described, the receptionist is happy and enthusiastic