Apartments in Medan

Although it's an old hotel but my guest from Korea loves it because of convenient and strategic location. Maybe need to do some renovations at the outside of the hotel in the future.

I usually check in to the hotel room at 14.00 pm. But when I was check in on April 30 2023, they made me wait at the reservation almost an hour. Then the room didn't available yet, until they made me and my wife waited at the executive lounge cause the room didn't ready yet. I was travelled from outside city and feel very tired but I can't enjoy my room immediately. What a very bad service of this hotel. I don't know why.

Breakfast time full of a delicious food, good recomendation hotel, nice smoking room for smoker, etc.

AC is not working properly. Very hot dan noisy. I stay for three days. Very terrible. Extend check out time to 1 PM charge 30 % from rate room. It 's only a hour to extend.

With all the respect to this hotel brand, I am really disappointed during my stay in here. I believe there is other Four Points hotel still good, but not in this hotel in Medan. Here is my explanation: 1. Check-in time take too long, I need to wait for 30 mins before my turn. It's only 1 person handle, while other staff still have a nap (I guess). After the queueing become long, then 2 staff coming to help. It was 2 PM that time, most of guest should start for check-in, but they are not ready for it. Even takes long time for check-in, the information also not clear. I will explain in point 2.2. I booked for king bed, but the only available is only king bed smoking room and twin bed non-smoking. I was asking, how about the smoking room condition, whether any bad smells. The reception said, of course still have some, but you can try first. A kind of answer that I am not expected. Then, she proposed for twin bed then combine to be one. No details explanation of it. Then I am agreed. But, after I entered the room, you can see the picture on how they managed it. They aren't mention that the small library on the center can't be moved. I was really piss off that time. 3. Flash back to before I entered the room, there is room service boy just came out from my room (after he arranged the bed) with banging the room door.? I never expected this kind of attitudes on the 4 star hotel. 4. The lobby on the second floor, the access was blocked by security for them to do check in. What made me more pissed off is wherever I back to hotel using Grab, they always priorities the one who will go to parking area. Even there is 2 security guards there. I always need to wait for 5 mins to wait them to came and open the access. Poor management services. Not recommended for you that will use Grab or taxi as a daily transportation here. The facilities is good, but not their management service. Very poor, I never got this bad experience in the 4-star hotel before. Definitely won't choose this hotel when back to Medan.