5 Stars Hotels in Sawahan, Surabaya

It was great and nice stay. Good service. If could get connect door between hotel and ciputra mall that would be great.

The hotel is located in strategic place. Many street food during weekend. The supporting like towel amd the amenities for this level of hotel is not appropiate anymore. They need to change. During breakfast, lack of person to clean up quickly table so it can be used by next guess.

Room was clean and comfortable, I stayed at deluxe king and it was very spacious for a budget hotel. The staff during check out was friendly and helpful. However, the staff who served during check in was a little bit unfriendly. I chose non-smoking room since none of me or my partner smoke. We haven't even received the room key yet the staff warned me not to smoke in the room, not only once but over and over again as if he didn't believe us even though we told him none of us are smoker. We already noticed the fine that will be charged if we violate the rule and had no problem with it as we're not smoker anyway, but the way he warned us has come to the point where it became a little bit annoying. Limited parking space for cars, valet is available though. But, the security during that night who manage the parking lot wasn't really friendly as well. Overall room ambience was good and check out process was much better than my check in experience.

Please changed towel and linen with the new one.

It is always amazing experiences staying at horizon room.