1. the male waiter is very rude. I checked in thinking I was not a guest. highly suspected. only this time I checked in the hotel the process was too difficult. no 5-star hotel like this 2. toiletries like toothpaste no toothpaste shampoo as promised in traveloka. 3. no towels, there are towels after I ask and show traveloka 4. dirty mattress. The dirtiest mattress I have ever visited while I was using Traveloka 5. The waiter could not even synchronize the visitor data from the online application so the check-in process really tested patience. 6. Overall the male waiter was very disappointing to me as a guest. disrespectful, the way he talks to guests is like close friends. no respect at all. chaotic service. sorry, honestly, this is the worst hotel service i have ever experienced while using traveloka. 7. when I take a shower and the maid wants to give me breakfast, her attitude is very commendable, she banged on the door banging - and after that I already said "patiently wait". and he was seen peeking through the window where I was just finished bathing there. truly the dishonorable deeds that I get here. as a loyal traveloka user I do not recommend this hotel.