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HARRIS Hotel & Conventions Gubeng
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HARRIS Hotel & Conventions Gubeng
Hotels
Preferred Partner
8,8
/10
Very Good
6.859 reviews
What Guests Say About Their Stay
Staff Friendliness (294)
Distance To City Center (272)
Bedroom (258)
Variety (255)
Puti A.
10,0
/ 10
The staff are very welcoming and helpful. Amazing and highly recommended place to stay at Surabaya, sure to come back, thank you!
Anastasia V.
9,4
/ 10
Nice hotel. Clean and comfy rooms with bright colors. Easy to check in no need to pay deposit. Easy to using wifi. Good service. I got the free upgrade room with the promo price from app! A living room with city views, a minibar with mini fridge, a toilet, a master bedroom, a large bathroom with separated closet and shower room completed with bathtub. Many power sockets, functional lamps, 2 TV, functional towels, completed with bolsters, a bath salt, 2 pairs of comfy sandals, 4pcs tea and coffee compliments, a weight measure, a hairdryer, locker, and bath clothes also. always like to the pay attentions for details and decorated towels also on the bed. Nice pools views and breakfast rooms also. Recommended to come back again to stays here💖
Anastasia V.
9,4
/ 10
Nice hotel. Good services. Clean and comfy. Easy to check in, no need to pay deposit. Easy to using wifi. Complete equipment's in the room such as: towels by it functions, amenities is good by quality and quantity, decorated towels on the bed, many functions lamps, nice quality TV, have maybe power sockets, and mini refrigerator. I got free upgrade room include bathtub, living room, mini bar, additional wc, and its promo price from app! Nice pools and breakfast room views. Recommended to come back and stays again here💖
Herry S. S.
8,0
/ 10
The hotel located in a strategic place, all the staff are very friendly and room hotel clean.
Audrey Z.
10,0
/ 10
I had the most pleasant staying there. esp. the kids club, the children loved it, definitely will be back for another staycation. 😊
In the Area
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Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Indoor Jacuzzi
Located near Train Station
Excellent Breakfast
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Available Room Types in HARRIS Hotel & Conventions Gubeng
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What's around HARRIS Hotel & Conventions Gubeng
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Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
Discover More About HARRIS Hotel & Conventions Gubeng
note: hotel was previously named HARRIS Hotel & Conventions Gubeng - Surabaya
Location
Staying at HARRIS Hotel & Conventions Gubeng is a good choice when you are visiting Gubeng.
About HARRIS Hotel & Conventions Gubeng
From business event to corporate gathering, HARRIS Hotel & Conventions Gubeng provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, HARRIS Hotel & Conventions Gubeng is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at HARRIS Hotel & Conventions Gubeng, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at HARRIS Hotel & Conventions Gubeng is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from HARRIS Hotel & Conventions Gubeng exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
HARRIS Hotel & Conventions Gubeng is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at HARRIS Hotel & Conventions Gubeng.
All facilities in HARRIS Hotel & Conventions Gubeng
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and lunch
- Buffet breakfast
- Buffet dinner
- Buffet lunch
- Set menu dinner
- Snacks
- Vegetarian meal
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Tours
- Wedding service
Things to Do
- Children play area
- Entertainment for children
- Fitness center
- Massage
- Outdoor pool
- Sauna
- Spa
- Sauna
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Swimming pool
- Smoking area
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Laundry
- Shops
- Supermarket
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- Projector
Connectivity
- Internet point
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Kids club
- Children pool
Transportation
- Car rental
- Valet parking (surcharge)
Accessibilty
- Wheelchair accessible
Sports and Recreations
- Fitness center
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in HARRIS Hotel & Conventions Gubeng
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at HARRIS Hotel & Conventions Gubeng | 152 |
Number of floors in HARRIS Hotel & Conventions Gubeng | 17 |
Another facilities in HARRIS Hotel & Conventions Gubeng | Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast |
Frequently asked question in HARRIS Hotel & Conventions Gubeng
What are available facilities at HARRIS Hotel & Conventions Gubeng?
There are top facilites at HARRIS Hotel & Conventions Gubeng such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HARRIS Hotel & Conventions Gubeng?
The standard check-in time at HARRIS Hotel & Conventions Gubeng is starting from From 14:00 while the latest check-out time is at Before 12:00
Does HARRIS Hotel & Conventions Gubeng provide breakfast?
Yes, HARRIS Hotel & Conventions Gubeng provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in HARRIS Hotel & Conventions Gubeng
Traveloka (6.811)
Other sources (48)
8,8
Very Good
From 6.811 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,8
Meal
8,7
Location
8,9
Service and Facilites
8,9
People often mention about HARRIS Hotel & Conventions Gubeng
All
Staff Friendliness (206)
Distance to City Center (190)
Variety (187)
Bedroom (186)
Ambiance (184)
Bathroom (172)
Taste (172)
Hotel Area (162)
Family Friendly (156)
Accessibility (154)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng
Number of reviews per page
20
40
Customer reviews
MB
Mohamad B. S. U.
Leisure
10,0
/10
Reviewed 13 hour(s) ago
The friendly hotel staff made us more comfortable and for the Harris Hotel breakfast, there is no doubt about the taste... Awesome.
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Accommodation's Reply
03 Jul 2025
Cheers Mr. Mohamad, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya, and taking the time to share your memorable experience. We are also happy to serve you and serve delicious food. Hopefully your visit to Surabaya yesterday was also memorable. We look forward to your return. Warm Regards, Cogito. Fans Relations Manager
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AS
Azki_ S.
10,0
/10
Reviewed 3 day(s) ago
Favorite hotel, clean, professional service, comfortable rooms, complete food. Awesome
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Accommodation's Reply
30 Jun 2025
Cheers Mr. Azki, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya, and sharing your pleasant experience. We are happy to serve you, serve a complete breakfast, and provide satisfactory facilities. We look forward to your return. Warm Regards, Cogito. Fans Relations Manager
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W***m
Business
8,5
/10
Reviewed 3 day(s) ago
The hotel is new... The staff is friendly...
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Accommodation's Reply
30 Jun 2025
Cheers harris fans, Thank you for your review and best rating. We are happy to serve you and hope your visit to Surabaya is also memorable. We look forward to your return. Warm regards, Cogito. Fans Relations Manager
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a***a
Staycation
8,5
/10
Reviewed 4 day(s) ago
very special, highly recommended
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Accommodation's Reply
01 Jul 2025
Cheers harris fans, Thank you for your positive review and rating. We are happy to serve you and hope your visit to Surabaya is also memorable. We can't wait to welcome you back to harris gubeng Surabaya. Warm regards, Cogito. Fans Relations Manager
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merina
Staycation
10,0
/10
Reviewed 4 day(s) ago
the staff very friendly and helpful
1 people find it helpful
Accommodation's Reply
30 Jun 2025
Cheers Ms. Merina,
Thank you very much for your kind rating. We hope that we have achieved our goal to make your visit memorable. We look forward to welcome you back again.
HARRISly Yours,
Cogito
Fans Relations Manager
Isni d.
Leisure
8,8
/10
Reviewed 6 day(s) ago
Good, comfortable, but sorry, the bathroom water drainage is a bit slow.
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Accommodation's Reply
30 Jun 2025
Cheers Mrs. Isni, Thank you for your review and rating. We are happy to serve you and hope your visit to Surabaya yesterday was also enjoyable. We also apologize for the technical difficulties you experienced, we will fix and improve maintenance in the future, to prevent similar things from happening. We can't wait to welcome you back to Harris Gubeng Surabaya. Warm Regards, Cogito. Fans Relations Manager
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G***e
Leisure
8,4
/10
Reviewed 1 week(s) ago
Stayed 2 nights, 2 connecting door rooms. Overall okay, only the toilet smells bad. The shower faucet came off and hurt my foot, reported to the officer to fix it immediately, but it was only taped, aka not fixed.
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1 people find it helpful
Accommodation's Reply
28 Jun 2025
Cheers harris fans, Thank you for choosing to stay at harris gubeng Surabaya and taking the time to write a constructive suggestion for us. We are happy to serve you and hope your visit to Surabaya is also memorable, However, we apologize for what you experienced. I will discuss and investigate with the Engineering team. It is possible that our rooms at that time, especially the connecting ones, were full so we could not move your room. We will improve the maintenance of the rooms, furniture, and bathrooms so that similar things do not happen again. This will be a serious concern for the Hotel management. We hope that it will remain an option or consideration if you travel back to Surabaya. Warm Regards, Cogito. Fans Relations Manager
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m***a
Leisure
9,7
/10
Reviewed 1 week(s) ago
clean, top notch staff, really cool restaurant... the breakfast menu is really extensive... everything is delicious... plus try the techno dine at the 17th floor restaurant... awesome!
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Accommodation's Reply
25 Jun 2025
Cheers harris fans, Thank you very much for your choice to stay at harris hotel & Conventions Gubeng Surabaya. We also thank you for the review you wrote. We are happy to serve you and hopefully can make your experience to Surabaya more memorable. The highlights you provide about Technodine at Seventeen Lounge will make Chef Amin and all of us even more enthusiastic to create. We look forward to your return. Warm regards, Cogito. Fans Relations Manager
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G***y
8,5
/10
Reviewed 1 week(s) ago
The experience of staying here was quite good, but unfortunately the AC was not cold, after we complained, we were immediately moved to another room.
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Accommodation's Reply
25 Jun 2025
Cheers harris fans, Thank you for your review and feedback. We are happy to serve and provide satisfactory facilities. However, we also apologize and regret the inconvenience you experienced. We will fix and improve maintenance so that similar things do not happen again in the future. Warm Regards, Cogito. Fans Relations Manager
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MJ
Mega J.
Business
10,0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, the food provided is very much, varied and all delicious. Until confused about which one to eat. The location is strategic if you want to go anywhere, next time I will come back here again if I am in Surabaya.
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+4
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Accommodation's Reply
25 Jun 2025
Cheers Ibu Mega, Thank you for your review and rating. We are happy to serve and present delicious cuisine at harris gubeng Surabaya. We look forward to your return. Warm Regards, Cogito. Fans Relations Manager
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I***i
Business
9,4
/10
Reviewed 2 week(s) ago
Very satisfied with the service.. Especially the food.. Very varied with very good taste.
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Accommodation's Reply
25 Jun 2025
Cheers harris fans, Thank you for choosing to stay at harris hotel & Conventions Gubeng Surabaya. We are happy to serve and serve delicious food for you. We look forward to your return. Warm regards, Cogito. Fans Relations Manager
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PA
Puti A.
Leisure
10,0
/10
Reviewed 2 week(s) ago
The staff are very welcoming and helpful. Amazing and highly recommended place to stay at Surabaya, sure to come back, thank you!
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Accommodation's Reply
25 Jun 2025
Cheers Ms. Puti,
Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya. We love to know that you had memorable experience with us. Your kind words will inspire us even more to always deliver our best. We look forward to welcoming you back soon.
HARRISly Yours,
Cogito
Fans Relations Manager
Y***i
Transit
10,0
/10
Reviewed 2 week(s) ago
The service and atmosphere of the hotel is very "homie".
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Accommodation's Reply
25 Jun 2025
Cheers harris fans, Thank you for your positive rating and review. We are also happy to serve and provide satisfactory facilities. We also can't wait to welcome you back to your home in Surabaya. Warm regards, Cogito. Fans Relations Manager
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Achmad F.
10,0
/10
Reviewed 2 week(s) ago
the breakfast menu and place are the best. the view of the 17th lounge is really cool.
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Accommodation's Reply
25 Jun 2025
Cheers Mr. Achmad, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We are happy to serve you and hope your visit to Surabaya is also memorable. We can't wait to welcome you back to your home in Surabaya. Warm Regards, Cogito. Fans Relations Manager
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n***a
Staycation
8,5
/10
Reviewed 2 week(s) ago
Smart room is quite small
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Cheers harris fans, Thank you for your feedback. However, we apologize if our room size is below expectations. For your information, we also provide other room types such as Deluxe, Premium, Junior Suite, to Amazing Residence with an area of 78 square meters. Smart Room has an area of 20 square meters and may be suitable for travelers who need a room that is not too spacious, but complete with access to facilities at a fairly competitive price. If I may suggest, the Premium room type may be more in line with your preferences. With a room area of 28 square meters, a more luxurious interior, with a price not too far from Smart Room. We hope to always be your choice in Surabaya City. Warm Regards, Cogito. Fans Relations Manager
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dk
diana k.
10,0
/10
Reviewed 2 week(s) ago
Quite comfortable....strategic location...tasty food
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Accommodation's Reply
18 Jun 2025
Cheers Ms. Diana, Thank you for your rating and review. We are happy to serve you and can't wait to welcome you back to Harris Gubeng Surabaya. Warm Regards, Cogito. Fans Relations Manager
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D***a
Leisure
9,7
/10
Reviewed 2 week(s) ago
I extended one extra day at the front office, and they helped me well. Thank you.
1 people find it helpful
Accommodation's Reply
18 Jun 2025
Cheers HARRIS Fans,
Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya. We are so happy to know you had memorable experience here. We look forward to welcome you back again soon.
HARRISly Yours,
Cogito
Fans Relations Manager
Caisar O.
8,5
/10
Reviewed 2 week(s) ago
The hotel staff is quite friendly, the location is easy to reach because it is in the middle of the city, close to various train stations. The location is also close to various shopping centers (malls) and tourist attractions in Surabaya. For breakfast / food, it is quite delicious, the menu is complete. Hotel parking is easy, the space is spacious. However, it cannot be accessed from the room elevator.
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Accommodation's Reply
25 Jun 2025
Cheers Mr. Caisar, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We are happy to serve you and know that you had a memorable experience in Surabaya. The positive feedback that you wrote will certainly also make us more enthusiastic in working. We look forward to your return. Warm regards, Cogito. Fans Relations Manager
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G***t
10,0
/10
Reviewed 3 week(s) ago
Comfortable. If I go to Surabaya, I will stay here again. 😇
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Accommodation's Reply
16 Jun 2025
Cheers harris fans, Thank you for choosing to stay at harris hotel & Conventions Gubeng Surabaya. We are happy to serve and provide satisfactory facilities. We also can't wait to welcome you back here. Warm regards, Cogito. Fans Relations Manager
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D***a
9,4
/10
Reviewed 3 week(s) ago
Requested a high floor room, big bed, non smoking and got all of them ✨ thank you ✨
But the room I got had a leaking AC, although it didn't directly touch the bed, but it's funny for a 4 star like this. 😩
I said the AC was leaking but it wasn't fixed and they only put a mat under the AC. 😅😅
Then, the washbasin faucet was really funny 😂
The red one came out cold, the blue one came out hot. Be careful yagesya. 🤣
The parking lot was also really narrow so I had to be extra focused lol
Other than that, it was pleasant. ✨
The food was also varied. The staffs were also friendly. Nice 😊
But, so far, this is the 4 Star hotel I've stayed in, it's not a lie. Reading the reviews below, it turns out this used to be POP Hotel which was rebranded as Harris huh? Owalah pantesaaan 😩😩😅
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Accommodation's Reply
18 Jun 2025
Cheers harris fans, Thank you for choosing us as your home when you travel to Surabaya. We are happy if overall you get a memorable experience, especially with the friendliness of the staff and the delicious food. However, we also regret and apologize for some things that we should have prevented. Regarding the leaking AC and our anticipation that should have been better, will be input and evaluation for our team. Likewise, the error in the sink construction that resulted in the hot and cold water being reversed, we will fix this. Smart Room is a room from harris gubeng that provides access to complete facilities, in a strategic location and at a fairly competitive price. However, of course it is not a reason for us not to pay attention to room maintenance. The input you wrote will be a serious concern for Management. We will discuss internally to prevent such things from happening again in the future. Thank you for your attention. Warm regards, Cogito. Fans Relations Manager
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Number of reviews per page
20
40
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