Surya Hotel & Cottages Prigen

Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you enjoyed your stay at Surya Hotel & Cottages Prigen. We apologize for the inconvenience caused by the crowded parking area in front of the lobby. We understand this can be a hassle and will take note of it for further evaluation of parking management. Your feedback regarding the variety of our food menu is greatly appreciated. We are continuously striving to improve the quality and selection of our dishes, and this feedback will be immediately forwarded to the Food and Beverage Team for consideration in menu development. Regarding the playground operating hours, thank you for your suggestion to be moved to 3:00 PM. We have a Kids Park area (outdoor) that is open from 8:00 AM - 12:00 PM and 2:00 PM - 4:00 PM, and a Kids Playroom area (indoor) that is open from 6:00 PM - 10:00 PM. We have divided the hours so that you can enjoy the nuances of playing outdoors and indoors at different times. We greatly appreciate your constructive feedback and look forward to welcoming you back on your next visit and providing you with an even better experience at Surya Hotel & Cottages Prigen. Best regards, Yakobus d moi, Front Office Manager

Dear Ibu Nisma M, Thank you so much for your fantastic review! We're absolutely delighted to hear you had such an enjoyable stay, especially appreciating the connecting rooms, it's wonderful when those work out perfectly without even a request. We're so glad you found our hotel's classic exterior charming while discovering the spacious, bright, modern, and clean interiors of your rooms. It's also great to know you enjoyed our two pool options for little kids and found our breakfast variety sufficient and properly cooked. We completely agree that the street food alley right outside, with treats like jagung bakar and wedang, along with the reliable convenience store, are definite highlights of our location here in Prigen. We truly appreciate your valuable feedback regarding our Guest Relations Officers and their welcome. Please be assured that we'll be sharing this directly with our team to ensure every guest receives a warm and friendly greeting from the moment they arrive, no matter the hour. We hope to have the pleasure of welcoming you and your family back again soon at Surya Hotel & Cottages Prigen. Regards, Yakobus D Moi Front Office Manager

Dear Ibu Nisma M., Thank you so much for your incredibly kind words! It truly brightens our day to know you had such a wonderful experience. We're delighted that you found your room to be spacious, clean, bright, and modern, and that our twin beds provided comfort for two. It's fantastic to hear you enjoyed the wide pool and the scenic views. We're also glad our breakfast selection hit the spot, and that our convenient location with various F&B options and a reliable convenience store added value to your stay. We'd love to welcome your family back for an extended stay anytime at Surya Hotel & Cottages Prigen. Regards, Yakobus D Moi Front Office Manager

Dear Valued Guest, Thank you very much for your positive review regarding our location and the friendliness of our staff. We are delighted to hear that you enjoyed these aspects of your stay with us at Surya Hotel & Cottages Prigen. We also greatly appreciate your valuable feedback regarding our breakfast experience. We sincerely apologize that our breakfast did not meet your expectations, both in terms of taste, variety, and presentation. Your detailed feedback regarding the choice of side dishes, chicken soup, rice served with a rice cooker, and the limited availability of beverages will be our top priority for evaluation and improvement. We also noted your point regarding the breakfast pricing policy for children. We understand that breakfast is an important part of the guest experience, and we take every criticism seriously so that we can continuously improve the quality of our service. We will immediately coordinate with the Food and Beverage Team to review our breakfast menu and presentation standards for future improvements. Once again, thank you for your constructive feedback. We look forward to welcoming you back and providing a more satisfying overall stay, including in the breakfast area. Best regards, Yakobus d moi. Front Office Manager

Dear Ms. Merinta A. P, Thank you for sharing your experience on our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We are very happy to know that your experience is always impressive for your umpteenth visit after staying at Surya Hotel & Cottages Prigen 4 years ago. We look forward to welcoming you back in the near future at Surya Hotel & Cottages Prigen. Regards, Yakobus d moi. Front Office Manager

Dear Valued Guest, Thank you for giving us a perfect rating on our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We look forward to welcoming you back to Surya Hotel & Cottages Prigen soon. Regards, Yakobus d moi. Front Office Manager

Dear Galih P, Thank you for giving a perfect rating through our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We look forward to welcoming you back in the near future at Surya Hotel & Cottages Prigen. Regards, Yakobus d moi

Dear Tommie B. P, Thank you for taking the time to share your stay experience through our Traveloka review page. We are very happy to hear that all of our staff are very helpful, our food is delicious, and our security team is doing their best. Your compliments are a great motivation for us to continue providing the best service. We understand your feedback regarding the swimming pool operating hours which closes at 5:00 PM. We will consider this for further evaluation for the convenience of our guests in the future. We look forward to welcoming you back soon at Surya Hotel & Cottages Prigen. Regards, Yakobus d moi. Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your stay experience through our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We are very happy to hear that our staff are very friendly and helpful. Your compliments are a great motivation for us to continue providing the best service. We look forward to welcoming you back in the near future at Surya Hotel & Cottages Prigen. Regards, Yakobus d moi. Front Office Manager

Dear Mr. Achmad S, Thank you for taking the time to provide a review through our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We understand your disappointment over the inconvenience you experienced regarding the inappropriate promo offer. Of course this is valuable input for improvement so that it does not happen in the future. We look forward to welcoming you back in the near future at Surya Hotel & Cottages Prigen. Regards, Yakobus d moi. Front Office Manager

Dear Mr. Widjanarko, Thank you for giving a perfect rating through our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We look forward to welcoming you back in the near future at Surya Hotel & Cottages Prigen. Best regards, Yakobus d moi. Front Office Manager

Dear Valued Guest, Thank you for giving a perfect rating through our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We are very happy to know that our hotel can be a recommendation for your family and you have a very memorable experience while staying at Surya Hotel & Cottages Prigen. We look forward to welcoming you and your family back in the near future at Surya Hotel & Cottages Prigen. Best regards, Yakobus d moi. Front Office Manager.

Dear Ibu Verawati L, Thank you for sharing your experience! We're so happy you appreciated our affordable prices and the clean environment. It's great to hear your children enjoyed the kids playground. We love providing a welcoming space for families and maintaining a clean environment is also Our top priority. We hope to see you and your families again soon at Surya Hotel & Cottages Prigen. Regards, Yakobus D Moi Front Office Manager

Dear Mr. Reddy W. P, Thank you for taking the time to share your stay experience through our Traveloka review page and Thank you for choosing to stay at Surya Hotel & Cottages Prigen. We are very happy to hear that you and your family enjoyed the cleanliness, tidiness, and comfort of the room, as well as the cool atmosphere with stunning city and mountain views. We are also happy that the children enjoyed playing in the bathtub with warm water and enjoying the available play facilities. The availability of food choices around the hotel is also an added value that we are grateful that you enjoyed. We apologize for the slight inconvenience regarding the puddle in the bathroom, we will follow up on this immediately for improvement. However, we are very happy to know that you were satisfied playing and staying with us. We look forward to welcoming you back at another opportunity at Surya Hotel & Cottages Prigen. Regards, Yakobus d moi. Front Office Manager

Dear Mr. Mochamad R, Thank you for taking the time to share your stay experience through our Traveloka review page and Thank you for choosing to stay at Surya Hotel & Cottages Prigen. We are very happy to know that you enjoyed the friendliness of our staff and the serene atmosphere of the hotel. We always strive to create a comfortable environment so that guests can rest optimally only at Surya Hotel & Cottages Prigen. We look forward to welcoming you back in the near future at Surya Hotel & Cottages Prigen. Regards, Yakobus d moi. Front Office Manager

Dear Valued Guest, Thank you for giving a perfect rating through our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We are very happy to know that your experience has always been impressive up to the 3rd time staying at Surya Hotel & Cottages Prigen. We look forward to welcoming you back in the near future at Surya Hotel & Cottages Prigen. Regards, Yakobus d moi

Dear Valued Guest, Thank you for taking the time to share your stay experience through our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We are very happy to know that you and your family had a very memorable experience while staying at Surya Hotel & Cottages Prigen. We look forward to welcoming you and your family back to Surya Hotel & Cottages Prigen in the near future. Best regards, Yakobus d moi

Dear Mr. Giancarlo C, Thank you for giving a perfect rating through our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We are very happy to know that your experience with your family was very impressive during your stay at Surya Hotel & Cottages Prigen. We look forward to welcoming you and your family back in the near future at Surya Hotel & Cottages Prigen. Regards, Yakobus d moi

Dear Mr. Albert W, Thank you for taking the time to share your stay experience through our Traveloka review page and thank you for choosing to stay at Surya Hotel & Cottages Prigen. We are very happy to know that you and your family had a very memorable experience while staying at Surya Hotel & Cottages Prigen. We look forward to welcoming you and your family back to Surya Hotel & Cottages Prigen in the near future. Regards, Yakobus d moi