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The Axana Hotel
Hotels
All-star Accommodation
8,0
/10
Very Good
5.367 reviews
What Guests Say About Their Stay
Distance To City Center (42)
Staff Friendliness (40)
Accessibility (33)
Room Space (32)
Jane
9,7
/ 10
I had the most pleasant stay here. The bedroom is pretty big, the bed is comfortable, the bathroom is huge, I had the main street view. What I love most about this hotel is that it has a mini fridge. The check in process was pretty fast, less than two minutes. Before you want to check in, make sure you have 200.000 IDR with you for the deposit. But, don't worry! There's an ATM (BCA) next to the hotel. The location is very strategic. It's easy to get to some places, like bars, traditional market, supermarkets, the beach, and restaurants. I didn't get to try the food and the drink at the bar. Apparently, they're pretty expensive and you need to pay 21% additional fee for tax. The thing that I think needs to be improved is the TV. The quality of the TV is pretty bad. Looks like it's full of ants. But, I am okay with that. Who watches TV nowadays anyway? Also, the wifi is pretty slow. Overall, I would give this hotel a rate of 9 out of 10. Definitely will stay here again in the future.
Salma A. Z.
9,4
/ 10
The Axana Hotel has a great value deals based on the price. The room is clean, huge bedroom and bathroom, and essentials such hairdryer and coffee/tea maker. But for superior, the view just another rooms which shows inside building. If you want city view, you should book another class. But I’m satisfied. And, if you took your car/motorcycle, just tell the receptionist then you’ll not be charged for parking.
SENDITIO A. H.
9,1
/ 10
Fine place, quite good food, pleasant staff.
David M.
9,7
/ 10
All staff friendly, nice food and more choices.
Nik M. M. B. N. K.
8,5
/ 10
Great hotel. Great place. Great service. Tip top hotel
In the Area
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Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Axana Hotel
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What's around The Axana Hotel
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Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119
Discover More About The Axana Hotel
Location
The Axana Hotel is a hotel in a good neighborhood, which is located at West Padang.
About The Axana Hotel
From business event to corporate gathering, The Axana Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Axana Hotel, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Axana Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Axana Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Axana Hotel.
All facilities in The Axana Hotel
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Things to Do
- Fitness center
- Garden
- Hot tub
- Karaoke
- Massage
- Outdoor pool
- Sauna
- Spa
- Steam room
- Poolside bar
Public Facilities
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Tours
Food and Drinks
- A la carte breakfast
- Bar
- Nightclub
- Poolside bar
- Bar
In-room Facilities
- Minibar
- Refrigerator
- Shower
- TV
Transportation
- Airport transfer
- Car rental
- Valet parking
General
- AC
- Family room
- Swimming pool
Business Facilities
- Business center
- Meeting facilities
Sports and Recreations
- Billiard
- Fitness center
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Family-friendly Facilities
- Children pool
Nearby Facilities
- ATM/Banking
Connectivity
- Free WiFi
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in The Axana Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit IDR 250,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Extra Breakfast
Accommodation charges IDR 120,000/guest for extra breakfast.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Axana Hotel | 139 |
Number of floors in The Axana Hotel | 6 |
Another facilities in The Axana Hotel | Fitness center, Garden, Hot tub, Karaoke, Massage |
Frequently asked question in The Axana Hotel
What are available facilities at The Axana Hotel?
There are top facilites at The Axana Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Axana Hotel?
The standard check-in time at The Axana Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Axana Hotel provide breakfast?
Yes, The Axana Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Axana Hotel
Traveloka (5.367)
8,0
Very Good
From 5.367 reviews
Provided by travelers on
Cleanliness
8,1
Room Comfort
7,9
Meal
7,9
Location
8,3
Service and Facilites
8,0
People often mention about The Axana Hotel
All
Staff Friendliness (26)
Ambiance (25)
Distance to City Center (24)
Bedroom (23)
Bathroom (23)
Accessibility (21)
Taste (20)
Surroundings (19)
Room Space (19)
Hotel Area (19)
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Traveler Reviews The Axana Hotel
Number of reviews per page
20
40
Customer reviews
S***a
Staycation
10,0
/10
Reviewed 2 day(s) ago
Every time I go to Padang, Axana is my main choice for staycation because there is a balcony for smoking, so the baby is safe in the room. Only this time the room needs to be renovated, the curtains also have mold stains, the room door is loose, the bidet has come off twice. Then the response to the WA contact is slow. The swimming pool is dirty if it's not the weekend, the children's pool is not on, don't be like that even though it's not the weekend, there is still a swimming pool. The rest is good, the staff is good. AND I HAVE NEVER MEETED A GHOST, it's not haunted, not scary.
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D***o
Leisure
7,1
/10
Reviewed 6 day(s) ago
The sound from the pub reaches the 3rd floor rooms, improved for guest comfort.
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ir
ind r.
10,0
/10
Reviewed 1 week(s) ago
Satisfied with staying here, the service is good, the people are friendly.
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1 people find it helpful
DH
Doni H.
Staycation
7,9
/10
Reviewed 1 week(s) ago
The room smells stuffy. Lots of dust. The bathroom door can't be closed. The photo doesn't match the reality.
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H***i
8,4
/10
Reviewed 1 week(s) ago
The AC is not cold, but there is no response.
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F***o
8,4
/10
Reviewed 2 week(s) ago
The food is quite delicious, but the service is slow to respond.
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AS
Agus S.
Leisure
10,0
/10
Reviewed 4 week(s) ago
Hotel staff is very friendly and highly recommended
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Accommodation's Reply
24 Apr 2025
Dear Mr. Agus S. Thank you for your time to give us a positive review. Your review is very useful for us and is a motivation for us so that in the future we can provide the best service for our guests. Once again we thank you, we are waiting for your return to our hotel. Regards, Nia (Asst. Front Office Manager)
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W***y
Business
8,5
/10
Reviewed 4 week(s) ago
The hotel staff are all friendly. Yesterday I requested a Compliment Cake, the admin was fast in responding and immediately prepared it 🥰 Thank you for your Hospitality
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1 people find it helpful
M***i
8,1
/10
Reviewed 4 week(s) ago
It's a shame that there are too many noise disturbances
starting from the sound of music from the ground floor to the 5th floor
the sound of the bell rings every night, whether it's just for fun or a guest, the sound is quite disturbing when sleeping
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MY
MUHAMMAD Y. R.
5,0
/10
Reviewed 4 week(s) ago
I got a room that smelled of urine. The RFID card was an error. Then I was moved to another room. After checking out, my deposit was not returned.
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1 people find it helpful
M***a
9,4
/10
Reviewed 4 week(s) ago
Will come here often because it's comfortable.
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3 people find it helpful
A***e
8,2
/10
Reviewed 4 week(s) ago
Check in at 4 am, room not ready, towels not available, have to wait long. But the food is good.
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U***a
Staycation
8,8
/10
Reviewed 5 week(s) ago
The hotel staff is friendly. The room is quite nice. Not disappointing.
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2 people find it helpful
H***i
6,7
/10
Reviewed 5 week(s) ago
expensive room rates, not in accordance with the facilities.
at night it is noisy, the sound of music in the club can be heard up to the room.
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2 people find it helpful
Y***i
7,0
/10
Reviewed 5 week(s) ago
Facilities need to be considered again, toiletries are often late, hotel slippers are requested first before being given, pillows are not provided. The check-in process must wait for the room to be ready first, waiting almost 2 hours to get a room. 🙃🙃
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4 people find it helpful
Ferdyzal O.
5,7
/10
Reviewed 5 week(s) ago
Upon check in, it was not cleaned properly. Upon entering there was a towel mat in the refrigerator, no towels in the bathroom, the room smelled, the sheets were dirty, the toilet leaked, the water kept flowing. This is my experience staying in smoking room 311.
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1 people find it helpful
g***a
Leisure
8,1
/10
Reviewed 5 week(s) ago
The room is nice, but unfortunately 1. The AC is hot. 2. The blanket is torn.
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C***e
Leisure
6,6
/10
Reviewed 5 week(s) ago
Not to be offensive, but we were indeed less than satisfied. Starting from the check-in time, because we booked 8 rooms, only 3 were ready, the others followed and were only complete around half past 4 in the afternoon. There were also many hotel equipment lacking. We understand that maybe because it was still the Eid atmosphere. For the future, please pay attention again.
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I***o
5,0
/10
Reviewed 8 week(s) ago
When booked on the app, the room was a smoking area, when checking in the room was not a smoking area, the solution was being told to add 100 thousand.
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1 people find it helpful
A***u
Leisure
10,0
/10
Reviewed 8 week(s) ago
thank you..
the service is good, the only downside is that I happened to get a room that didn't have a hairdryer..
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3 people find it helpful
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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