Great, always my favorite if come to JB, location strategic, the room comfortable, clean, only the service a bit slow, maybe new staff, take long time when do check in
The place was awesome and comfortable. We were staying just for a night and every basic needs are perfect. For breakfast it was free, and the food was enough for a morning tummy fill up. Nasi goreng and sambal sedap. Staffs are super friendly and helpful, including the security at the parking area. Thank you so much for everything. Will surely stay here again whenever we will be in JB. ❤️
Honestly speaking this hotel is far beyond the expectations compared to the photos seen in their app. Carpet is very dirty & the shower tap & shower head are leaking. The window view is being obstructed by a big panel where you can't see anything outside on the road. There are no chairs in the room where you can sit. There are no wall socket beside the bed. There are water boiler & safe in the wardrobe The room TV very small & TV program are very limited & movie pictures very fuzzy. Aircon not very cold. Wifi connection not very stable and very slow.
The toilet shower area was flooded each time I shower and it takes a long time for the water to drain before the next person can shower. This is actually very disgusting as we have to step on the flooded shower floor to get out of the shower and there is no way I can wash my feet again without stepping on the water.
Easy access to lots of food and bars at Mount Austin. Took ~10mins to check in, counter was very slow and checked in 1 night for us when we booked for 2 nights. Had to recheck in. The room and floor has a sour and foul smell.
The hygiene of the hotel was unbearable that we had to just book another hotel. The pillow still had shoe prints all over and bed sheets have stains. It 's definitely Nt family friendly as they are operating some business that is (you know what guys). I can stand poor service but hygiene I just can't tolerate.
When we entered the hotel it 's was out of expectation the bed sheet is dirty and disgusting when we saw the pictures on google it was perfect but when we arrived it was different and disappointing the room was also small although we have already book for two nights but we just left immediately because it was too terrible we would not recommend this hotel for others. Again … … never never ever stay in this hotel …. Please be aware.