Long story short. Is this really a 5-star hotel? It's a very bad experience. Parking is hard to find, understandably limited. Can drive to the front of the building, less than 10 full cars, security guards Go around the back of the building, there will be people waiting to find a parking space for you. When you reach the security guard Tell me to go to the front of the new building, this place is full 😒 Keep going again, free to set up a cone to reserve for other customers. So I asked to park for a while. Take a shower before continuing your journey. The security staff therefore parked the room, beautiful, good, complete equipment. but the towel is too black or not dare to use Do you have bleach for hotels? The last story, the dining room, the staff are terrible, show off. We just booked and didn't know that breakfast was not included. The staff told me to pay more money. We are fine, must have looked wrong. did not shout a word While scooping food to eat, the staff came to call me to pay. Usually they should pay at checkout or not? Including one bill for 5 stars who have stayed and who are very angry 😡 Full table of food, still eating, so just get up and press coffee. Come back, the staff clear all the tables. someone else to sit instead So we went to inform the staff that I haven't finished eating yet. Why keep it? take a new lap and make a face at us A word of apology was not received. Very bad behavior towards customers. We lost money. We didn't come to ask for free food. After that, we had to find a new table by ourselves to serve new food. When he returned, he walked past the same staff. She stood with her back. pounce on us again I'm confused by the staff here. You can do anything to the customer. I feel so bad that once is enough.