Sofitel Singapore Sentosa Resort & Spa

Main problem is the bath water pressure which is quite weak compared to other singaporean hotel. Other than that, the food is extremely great. Room and hotel environment are just as expected for the price. Getting in and out of the hotel using mass transit might be a minor negative point.

Not up to standard of Accor's hotel. I visited the hotel on my birthday for family celebration. I booked Prestige Suite. The room is not ready until 4pm, thanks to Ms. Clara provide smaller room for me and family to rest. The room is a bit outdated and many detail are deteriorated, one phone is not working. The Guest relation officer is very poor, unlike other Accor hotels that I visited during special day, They didn't do extra miles to pay more attention to guests. For me not even a birthday wishes that they can simply include in the TV board or simple card. Probably I'm expecting too much. I visited Sofitel City Center few days after this visit to celebrate my wife 's birthday and it was very different and up to Accor 's standard. Separately my wife requested for other amenities from Lanvin but housekeeping said it's no longer available. However we saw that the housekeeping cart has some of them. At the end the housekeeping only provide basic in house brand amenities for prestige suite guest-not worth paying for it. Probably this will be my last time to stay in Sofitel Sentosa. I have tried to stay 3 time in the last 2 months, but not much improvement. Even the 4 stars hotel can do much better job. Too bad.

The room is outdated: the electric panel is opened and can cause hazard, some knob on the cupboard and shower screen are missing. The torch light is not in place, safety deposit was locked. The pillows are pretty smelly

Check-In Time: 3pm. I arrived at the resort at 3.30pm, saw a long queue of people at the reception and thought that it was for those checking out. But I was shocked to find out that it was for checking in. Queued for 20 mins and gave up, so we asked how long do we have to wait because the current queue that I was in, was held up by the 1st couple in queue. Managed to get the attention of one of their receptionists, was told us that she will be able to check us in first but the room is not ready. I was OK with it at first, told her that I will just hang around the resort to wait. Went back to her at 4.45pm, the room is still not ready. Told her beforehand that we have a dinner reservation at 5pm, she said that we can go have dinner first. Thank god we're able to put our luggage at their storage place. In the midst of dinner, received a call at about 5.30pm that my room is ready for collection. That ' s like 2hrs after I've arrived. Maybe they are short handed, but I do not think that the guests should be held responsible as we are required to wait for 2hrs just for our room to be given to us. * the resort is in the middle of the beach area, there's no shopping mall etc, we can't just place their things in the resort and head to elsewhere that easily. Additionally, we are not dressed in the appropriate attire as we left our luggage with the resort assuming that we will get our room before 5pm * Came back at about 7.30pm, collected our keys and was told that our luggage will be delivered now. Guess what? And I wasn't even surprised at all because we waited for 45 mins to receive our items. We stayed in the room for 45 mins just to get our luggage. Called the receptionist for 5 times to request bottled water because it was humid that day that we finished up the provided water. No answers at all. I will definitely not head back to this resort for another staycation. One thing for sure for Julia, the receptionist, she is a really patient and nice lady helping us out despite having to walk up and down non- stop during the check in process.

Here for my honeymoon. Wished they had the couple swans in the bed upon arrival knowing we were on our honeymoon! Haha. Room was luxurious and spacious. Great stay.

The anniversary staycay was amazing! The resort even gave us a complimentary cake for us to celebrate our anniversary:) The room was spacious, clean, and comfy. The dinner at the Cliff and the breakfast at the hotel was super amazing and delicious! The pool was spacious and especially 2.5m deep! Would definitely come back again!

Great resort, great supporting staff (thank you Mr. Steven), great breakfast. The cliff is amazing. Just hoping they could open the hot pool and jacuzzi for hotel guests. I have booked my next visit during my birthday in may this year. Really hope to get same or better experience.

Overall perfect, environment like escape the city, you will feel like you are at bali, only room the smell is very weird, like old wood smell, the rest perfect, services very nice.

Perfect stay! Excellent service! Clean room, near beach and kids friendly! There's kids club and also swimming pool for the kids. Also fish spa!

The cliff pizza is very delicious. Nice place to relax and recharge .