Luxury Hotels in Balikpapan, Indonesia

I tired my flight was landed 11wita & I around city waiting check in time but something happen at hotel when the time's show 3.30wita room isn't ready, no apologize, no chit chat, fda give inform that room still prepare & give complimentàry voucher afternoon tea (its doesn't solve problem actually) & I goes to lounge. But staff lounge reject with reason afternoon tea only available monday till thursday, which I come on friday. OK I back to lobby, then I info to e commerce, 1 hour then bellboy gave me keycard (I don't know why fda don't face to face to handle me clearly, irreverent). At the lift, someone say apologize about lounge & come to my room bring a lot of complimentary, thanks to fajri restaurant & yunita e commerce give the best handling complain ever. Advice: fda should be active ask to guest when we come whether to bring vehicle cause its relate freeparking. Its 1time I got free parking as long many times I stay (with my own initiative inform plate car) please update your TV be smart TV to make guest enjoy more. Thank you swissbelhotel balikpapan.