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Hotel Golden Palace
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Hotel Golden Palace
Hotels
8.1
/10
Very Good
308 reviews
What Guests Say About Their Stay
Staff Friendliness (14)
Distance To City Center (13)
Ambiance (12)
Bedroom (12)
dhira k.
10.0
/ 10
I had a great experience staying at this hotel. Tasty breakfast, uque interior design, and wide matress. All the staffs were also hospitable. What I didn't like about this hotel was the towel bath mat that its fibers kept shedding.
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Jl Cendrawasih No 32, Sirimau, Ambon, Maluku, Indonesia
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hotel Golden Palace
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Jl Cendrawasih No 32, Sirimau, Ambon, Maluku, Indonesia
Discover More About Hotel Golden Palace
note: hotel was previously named Golden Palace Hotel Ambon
Location
Staying at Hotel Golden Palace is a good choice when you are visiting Sirimau.
About Hotel Golden Palace
For you, travelers who wish to travel comfortably on a budget, Hotel Golden Palace is the perfect place to stay that provides decent facilities as well as great services.
Whether you are planning an event or other special occasions, Hotel Golden Palace is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hotel Golden Palace.
From business event to corporate gathering, Hotel Golden Palace provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Hotel Golden Palace, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Hotel Golden Palace is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Golden Palace.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Golden Palace exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Golden Palace is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Golden Palace is the right place to stay.
All facilities in Hotel Golden Palace
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Functional Hall
Common Space
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Clothes dryer
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Smoke-free
- Terrace
Hotel Services
- Early Check-in
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Limited hours room service
- Luggage storage
- Newspaper in lobby
- Tours
Food and Drinks
- Restaurant with AC
- Bar
- Breakfast
- Poolside bar
- Bar
- Snacks
- Snack bar
Accessibilty
- Accessibility equipment
- Accessible parking
- Accessible path of travel
- Disabled access friendly
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Shops
- Supermarket
In-room Facilities
- Desk
- Hairdryer
- Shower
- TV
Things to Do
- Massage
- Outdoor pool
- Outdoor pool
Business Facilities
- Business center
- Conference room
- Meeting facilities
Transportation
- Area shuttle with surcharge
- Car rental
Connectivity
- Free WiFi
Shuttle Service
- Ferry terminal shuttle (surcharge)
Accommodation Policy & General Information in Hotel Golden Palace
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Hotel Golden Palace | 32 |
Number of floors in Hotel Golden Palace | 5 |
Another facilities in Hotel Golden Palace | Coffee/tea in lobby, Coffee shop, Early check-in, 24-hour room service, Breakfast restaurant |
Frequently asked question in Hotel Golden Palace
What are available facilities at Hotel Golden Palace?
There are top facilites at Hotel Golden Palace such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Golden Palace?
The standard check-in time at Hotel Golden Palace is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Golden Palace provide breakfast?
Yes, Hotel Golden Palace provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Golden Palace
Traveloka (308)
8.1
Very Good
From 308 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
8.0
Meal
8.2
Location
8.2
Service and Facilites
8.1
People often mention about Hotel Golden Palace
All
Ambiance (16)
Bedroom (14)
Distance to City Center (12)
Staff Friendliness (12)
Bathroom (12)
Taste (12)
Accessibility (11)
Wifi (11)
Hotel Area (11)
Family Friendly (10)
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Traveler Reviews Hotel Golden Palace
Number of reviews per page
20
40
Customer reviews
Ahmad P.
6.5
/10
Reviewed 5 day(s) ago
Uncomfortable, there is no refrigerator, wifi is a problem and the air conditioner is small.
1 people find it helpful
Accommodation's Reply
07 May 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this matter with the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, Thank you for your feedback regarding this matter and it will be improved in the future. Please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance in any future. Best regards, Golden Palace Hotel Ambon Management.
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J***n
Business
9.7
/10
Reviewed 11 week(s) ago
friendly staff clean room
access to the city is very close
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1 people find it helpful
F***Y
8.5
/10
Reviewed 13 week(s) ago
Overall good, from the service to the choice of room according to what we requested, the food is also delicious.
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Accommodation's Reply
14 Feb 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
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EL
Erry L. P.
9.4
/10
Reviewed 13 week(s) ago
Comfortable, suitable as a choice if you are traveling for business or vacation, the staff is friendly.
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Accommodation's Reply
14 Feb 2025
Dear Mr./Mrs. Erry. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon
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G***h
6.1
/10
Reviewed 14 week(s) ago
The room was so dusty, I even got a cold. It was so dusty that dust stuck to my black shirt. The ceiling and walls were dusty. Especially the mattress. Next time, please pay attention to the cleanliness of your room 🙏
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Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this matter with the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance in any way. Thank you. Best Regards, Golden Palace Hotel Ambon Management
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m***y
10.0
/10
Reviewed 15 week(s) ago
great, safe room, breakfast ok. very
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Accommodation's Reply
31 Jan 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
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S***y
6.5
/10
Reviewed 17 week(s) ago
Staff is not friendly. Too much charge.
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Accommodation's Reply
10 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we always strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way. Thank you. Best regards, Golden Palace Hotel Ambon Management
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N***a
Staycation
8.1
/10
Reviewed 17 week(s) ago
There are cockroaches in the bathroom, and the bed smells. It's not really okay.
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Accommodation's Reply
24 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. Whilst we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way, thank you. Best Regards, Golden Palace Hotel Ambon Management
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Andi
Staycation
10.0
/10
Reviewed 18 week(s) ago
All the services are good and comfortable, there is only one problem, Sukurity is so arrogant, she doesn't want to smile, it would be better if she was at the reception, they are very friendly.
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+2
2 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Mr. Andi. Thank you very much for sharing your wonderful stay experience with us. We are glad that you enjoyed your stay with us and that we have met your expectations of a home away from home. Your positive feedback has been shared with my team and will serve as further motivation for us to exceed our service delivery. Best Regards, Management of Golden Palace Hotel Ambon
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M***a
Leisure
6.5
/10
Reviewed 18 week(s) ago
Small room and can't enjoy the view from above because it's closed.. terrible, it's useless to stay if you can't enter the restaurant, it's on the 9th floor!!
should be opened for guests so they don't have to pay double because they're already staying at the hotel.. terrible!!
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Accommodation's Reply
10 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we always strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way. Thank you. Best Regards, Golden Palace Hotel Ambon Management
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a***a
10.0
/10
Reviewed 18 week(s) ago
Everything is very good. Recommended
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Accommodation's Reply
10 Jan 2025
Thank you very much for sharing your wonderful stay experience with us. We are glad that you enjoyed your stay with us and that we have met your expectations of a home away from home. Your positive feedback has been shared with my team and will serve as further motivation for us to exceed our service delivery. Best Regards, Management of Golden Palace Hotel Ambon
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KN
Katerina N. N.
8.8
/10
Reviewed 19 week(s) ago
friendly staff, good food, pretty good facilities.. only when you enter the room you can't get a TV signal.. you have to call the receptionist first and wait about 3 hours for the TV to be repaired
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1 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Mrs. Katerina. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon
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F***d
8.1
/10
Reviewed 19 week(s) ago
Overall, the hotel with a price of 700 thousand does not match its facilities. Check-in is long, cleanliness is very lacking. The food is so-so.
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Accommodation's Reply
10 Jan 2025
Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
See original
G***t
Business
9.1
/10
Reviewed 37 week(s) ago
The hotel staff is very friendly, good service, had the chance to try the restaurant on the rooftop, the atmosphere was very nice and there was very high quality live music above. At that time the sound was very good. For input and improvement there are some notes, the TV remote cannot be operated so that at that time the TV only had 1 channel that could be watched, besides the WIFI coverage was not wide enough and did not reach the room when I occupied it. Overall I was comfortable staying there, hopefully in the future it will be better.
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Accommodation's Reply
29 Aug 2024
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Management of Golden Palace Hotel Ambon.
See original
I***l
Leisure
9.7
/10
Reviewed 40 week(s) ago
The hotel is comfortable, my children are happy because there is a swimming pool that is free access for hotel guests. The food is delicious. It's just that when checking in you were told to wait up to 40 minutes, but it was forgivable because there was also a friendly receptionist. Golden palace success.
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Accommodation's Reply
06 Aug 2024
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at the Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon.
See original
DK
Dessy K.
Business
6.6
/10
Reviewed 42 week(s) ago
The service was not friendly when I checked in. Please fix it.
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Accommodation's Reply
22 Jul 2024
Dear Mr Dessy K
Thank you for taking the time to provide us with your feedback.
I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you our sincere apologies.
I would like to assure you that I have personally addressed this issue without team members concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.
Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Thank you very much.
Kind Regards,
Management of Golden Palace Hotel Ambon
Leonard
Leisure
10.0
/10
Reviewed 46 week(s) ago
The pool is nice on the top floor there is a really cool bar.
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1 people find it helpful
Leonard
Leisure
10.0
/10
Reviewed 46 week(s) ago
I really like this hotel and the friendliness of every staff.
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Leonard
Leisure
10.0
/10
Reviewed 46 week(s) ago
I like this hotel because the location and city light are good.
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Leonard
Leisure
9.7
/10
Reviewed 46 week(s) ago
I like this hotel because it is in the middle of the city,
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Number of reviews per page
20
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