RedDoorz Premium @ Setiabudi Medan

Extremely Disappointing Service, I am writing to express my extreme disappointment with the service I received during my recent stay at this hotel. Throughout my stay, I encountered numerous unpleasant experiences, ranging from unresponsive receptionists to unhelpful and unresponsive staff who required multiple requests to fulfill simple tasks. While I understand that RedDoorz is a budget hotel chain, I believe that basic standards of hospitality should still be upheld. Hotel staff should be trained to be prompt, responsive, and provide excellent customer service to ensure that all guests have a positive experience during their stay. I am not a first-time RedDoorz guest, and I have not had any prior negative experiences with the brand. However, my recent stay at Reddoorz Premium @ Setiabudi Medan was deeply disheartening, especially considering the numerous similar complaints I have read from other guests. It is clear that there is a systemic issue with customer service at this particular hotel, and I am concerned that no action is being taken to address it. Many guests, like myself, choose to overlook these issues rather than taking the time to file a complaint. Unfortunately, I was the unfortunate guest who had to endure this subpar service. I urge RedDoorz management to take immediate action to address the poor service at this Hotel. The hotel staff needs to be trained to provide excellent customer service, and they should be able to distinguish between guests and personal friends in their interactions. I sincerely hope that RedDoorz will take my feedback seriously and take the necessary steps to improve the service at Reddoorz Premium @ Setiabudi Medan. I believe that RedDoorz has the potential to be a great budget hotel chain, but it is essential to prioritize customer satisfaction to achieve this goal. Thank you for your time and consideration.

There is no free mineral water provided which is usually available, even at RedDoorz where the room prices are cheaper. AC is not cold. The TV is on but there is no broadcast.

Cheap & clean. The parking location is also safe. Indomaret is also very close.

The room is spacious, the bathroom is spacious with a shower and hot water, but there are lots of mosquitoes in the room and we have to ask the receptionist for towels.

The rooms are good, the service is just lacking.

This hotel is a bad experience, selling rooms whose AC doesn't work until the inside is hot

Towels must be requested, when requesting towels at night, the receptionist even complains saying why didn't you ask for towels during the day, even though during the day we are leaving the hotel, shouldn't the towels be automatically replaced? At check-in, they were not given a room according to what was ordered with the reason that the lower floors had run out and had to be on the top 3rd floor, at the same time guests who checked in on the spot were even told they were still ready. After we requested below, we were even asked for additional money. Soap and drink have to be asked many times to the receptionist.

The location is a bit far from the city center, but close to Alfamidi. If you go to the mall, it's closer to Manhatan or Ringroad, the facilities are in accordance with the price.

Kamar bersih dan wangi. Nyaman.

Hanya minus di fasilitas tv tidak bisa digunakan karena rusak, dan untuk kamar mandi lebih di tingkatkan lagi kebersihan. Selebihnya semua bagus 🌟.