Newtown Plaza Hotel

Great Stay and satisfied. Staff are very helpful and kind.

Pros: best thing here is their staff. Customer centricity at its best. Easy check in check out. Place is new and clean. Request higher floor was granted. Breakfast is yummy with lots of choices. Across the street from botanica garden, on the way to mines view. Cons: hot shower is either hot or cold. Can't do anything to make it warm, so be boiled or frozen. And the room is really hot. Even with the fan. We can't open the window because the room is facing someone house hahah a bit weird to look at each other. Overall. Still a good hotel. Just need to choose a diff room.

Good location but not able to rest because their room is not sound proof. We can hear every single noise of other rooms. The room on our right side is making noise until 3am, maybe they are drinking alcohol or drunk. We can hear them slamming the wall. I wasn't expecting this will happen on our vacation!

First, we had a hard time contacting the hotel as we will be late in checking-in. They don't answer the phone (landline number is the one published) then when I was able to get through the mobile number, someone drop my call and after 15mins I received a message to text them of what I needed. FYI, I already sent a text message 2 hours before I made the call and no one acknowledge my message so I made the call. Only when I followed-up, they were able to acknowledge. Upon arrival, the hotel were full of people. We checking-in was not a breeze. You need to wait given that our room should be ready by that time. The bell boy who assisted us on our bags are great and they are very helpful. Surprised when we reached the hall way to our room given that the room is at 7F, the hall way smells like food being cooked at the restaurant in the ground flood so I guess they have a problem with their exhaust fan. The room was huge but its not that clean unfortunately. In the bathroom, you can see rust everywhere and the glass cup for toothbrush is not thoroughly cleaned. The bathroom doesnt have a bidet, you even need to ask for a "tabo". There is no bathroom mat so we asked for one. To our surprise, the bathroom mat was colored light gray already from being white before. Anyway, it serve it purpose. In this kind of hotel, we also expect a mini ref but it doesn't have one. Even small hotels have one, but for this big hotel..it was a fail. Breakfast- yes its buffet but we rather eat out than to eat again there. The rice was cold and the meat is very tough. I tried the dried fish but its not even crunchy. The coffee doesn't taste good which is sad. Upon check-out, the hotel receptionist asked me to wait at the lobby while she asked someone to check out room. She said that she'll advise me once its cleared. So I waited...after almost 30 minutes (which is super long based on my experience)..I went up to her again and asked if our room is cleared and we are ok to leave. She just said oh yes, you are good to go....no apology. I just kept my cool and promised my self to never book in this hotel again!!!!!!

When we arrived at the hotel, we checked in earlier than 2pm which was the actual check in time. We we’re told to wait until 2PM because the room that we reserved wasn’t ready yet. We came back at exactly 2PM and we were told once again to wait because the room wasn’t ready and the staff wanted to find another available room instead and told us to wait again. My disappointment here is that I booked a room early and expected to have it on time. Please be punctual on your bookings because people are tired from a long trip only to be put on hold. Also, the beds feel weak, they don’t seem sturdy at all. They shake with the slightest movement, it’s sort of scary. Aside from all that, everything else is good.

Nice location. Spacious room.

Still the best experience with this hotel after almost 5 times stay. This time with family and kids. Cleanliness and food remain the top reasons for check in in here. Worth the price and definitely will be coming back. The pool heater is under repair so swimming in this kind of cold weather will be a challenge. Overall, happy customer here.

Highly recommended 💖 staff were accommodating. Such a hospitable ambiance. Very relaxing. Free breakfast was buffet!

We love the buffets. The acoustic duo every Sat. night is awesome. Rooms are clean, front desk staff are courteous. Resto staff are polite and accommodating. All good in this hotel.