I booked our volunteer doctors for a surgical outreach and were coming in very late (midnight) due to a delayed flight and must leave at 4:00 a.m. (a couple of hours away) only to find out their rooms are located in the 4th floor, shared bathroom, double deck. It was not indicated that the room I booked was like that. I booked and paid a private room with a private bathroom, of course! I booked 3 rooms all for the team and the receptionist couldn't even find the booking code and was asking my colleagues if they are truly booked. How inefficient that could be?! According to the group, the place was dirty, no telephone, even a common telephone somewhere in the hallway, so if you need anything, you must get down to the reception area. It looked like the receptionist doesn't know a thing! When I called past midnight to talk to the person in charge asking for the nearest hotel wherein I can transfer the guests, he couldn't even come up with decent answers as if they're not familiar with the area. Due to this incident, I might stopped using Traveloka. I was so embarrassed for the doctors. You should also check your listings and ensure that the pictures, information, details, etc. are all correct. I didn't have any issue in the past as I do most of my bookings using your app, but this one was really annoying!