The Manor at Camp John Hay

Too pricey. And smelly carpets.

Nice place to stay in Baguio. You’re surrounded by nature and a golf course. Quiet and beautiful scenery. Most staff was welcoming. Jacuzzi is separated by female and male. Outside area is beautiful.

The property is well maintained, the scenery outside my window has gorgeous greenery and mature pine trees. Staff is accommodating. We will definitely comeback to this hotel.

Friendly and courteous staff. Excellent food and ambiance. Room is spacious but dated. No AC

Our first time to stay in this hotel and our expectations were not met. Hotel was quiet despite the season, safe and tranquil. Customer service was average. Checking in was slow but efficient, checking out was a hassle (took 30 minutes to do so at 5:30am). Imagine entering your hotel room with a random person’s phone charging by the bathroom (finding out later that it’s the room cleaner’s, no apologies given). They even forgot to provide us free drinking water which they tried to charge us upon checking out. Room was average as there’s no AC. Even with the windows open and the ceiling fan on, we were sweating all night. Extra hard to find taxi or ride in this hotel. It was just an overnight stay, and we left feeling disappointed. Been to Baguio multiple times and stayed in different hotels before, not worth paying $$. Sorry, but we’re not coming back.

Management did not honor reservation and gave me a substitute that was inferior to what was requested or paid for. They also made me wait 3 hours to resolve the issue while we were at the lobby and very uncomfortable without apologies. I spoke to manager who was not much help. The room given to me was cheap looking and did not look like what I expected from this place which was the most expensive in the area. Overall, a bad experience

nice and clean

We recently stayed at The Manor in Baguio City, and it was truly an unforgettable experience! Ambiance: The hotel exudes charm with its timeless architecture and cozy, warm interiors. Surrounded by lush pine trees, the ambiance was relaxing, perfect for a getaway from the city. Rooms: Our room was spacious, clean, and well-maintained. The bed was incredibly comfortable, and we loved the stunning view of the gardens and the city. Service: The staff was courteous, attentive, and always ready to assist. From check-in to check-out, everything was handled seamlessly. Dining: The food at Le Chef was exceptional! The breakfast buffet offered a variety of fresh and delicious options, and the dinner menu was just as delightful. Amenities: The Manor’s gardens were a highlight of our stay. We also enjoyed the spa and fitness facilities, which added to the relaxing vibe of the place. Location: Nestled in Camp John Hay, the hotel is conveniently located but still feels tucked away in nature. It’s close to Baguio’s attractions yet peaceful and serene. Overall, The Manor exceeded our expectations. It’s the perfect place to unwind and experience the beauty of Baguio City. We highly recommend staying here and can’t wait to come back! Rating: ⭐⭐⭐⭐⭐

One of the best stays in Baguio City

Okay

Our booking didnt show on their system right away.but was fixed after a few minites.Otherwise,it’s a great experience

I liked the weather and the atmosphere around it. 🙏

xbdgdrhedrhrhrdh

Property needs AC for rooms it’s uncomfortable without circulating wand fans provided did not have any effect

I liked the excellent service from the staff - especially Jon at the desk - she was very kind and helpful- the porters at the front door were also very good and extremely respectful in helping us to and from our room.

It’s not the same quality as it used to be. The bathroom tiles are so old. Very pathetic that shampoo and hand soap were terribly diluted. The pumps of the dispensers were not working. The drivers’ quarters was designed like a morgue freezer. What happened to you, The Manor?

The hotel and its location are great but the rooms are dated. The bathroom fixture also need updating.

Room needs renovation already, very outdated, even the bathroom tiles and shower leaks… not worth the price

We really enjoyed our stay at The Manor at Camp John Hay. Staff are respectful and courteous and dressed properly. I just found it noisy because the windows have to be opened as there is no air conditioning. The sound of vehicles outside and the people talking can be heard so loud.

Pros: Spa was great, and the ala carte food from the downstairs restaurant was delicious (but not the buffet). Come: Definitely not a 4 star hotel. Rooms are outdated, and staff is inconsistent on service. Even check-in was not friendly.