In general, below average hotel. Not at same par with best hotels in Pekanbaru such as Novotel or Premiere. Bad/no reception on TV, bath towels like sandpaper, toilet smelled of sewage, food (hamburger) was poorly prepared and under cooked, bread was stale, no ketchup available. The best things: staff were friendly, and they ensured morning taxi was available at time requested, hotel is convenient distance from Starbucks and Airport via taxi, gado-gado salad was good (no Caesar salad available).