Bassura Apartemen by Aok Property

Nyaman dan ramah adminnya. Dekat dengan rumah.

Horrible experience. Bad services, overprice based on the unit actual condition. Unrecommended for sort or long stay.

1. The room: room not really as expected. Wrecking matress that makes noisy sound, tarnishes pillow on bed and sofa, no curtain or blinds given the fact that the unit facing east, once the sun shines the room is practically to bright to sleep. 2. The faciility. Tv only hace one channel that is wathable, cable dpn't work, ac mas weird setting that can't be changed, it blows strong occasionly. Wifi fine. 3. The service. Check in procdure quite long, you requesred to fill in form that can't be filed cause it was send as a picture (silly) and they skip that and hold your id ians deposit 100k instead. Check out, it is quite weird that they don't have cash to return the deposit and asked for your bank account to transfer back the deposit. First off all bank accouny is personal data second you left the property unsettled. They transferred the deposit though in about 2 hours or so. My rexommendation is only get rhis room in you have no other option, there are still many budget hotel that is nicer even at lower price.

There is no dispenser, only gallons. The fridge is dead, the bathroom door can't be closed, the air conditioner isn't cold at all. There is no feeling of wind. Very unfriendly service. Very messed up 😑.

For good agent staff. Only the room huhuhu like the one in the picture. So this is a book for a friend. But instead I didn't sleep, asked for a change of bed cover from the start to enter the room but didn't deliver it until check out and finally rented it just to put my bag. His friend sleeps in our room. Guess according to the picture. Even though yesterday at another agent there was one that was cheaper just because it looked good, we chose by Aok property. Hopefully it can be an evaluation. For fast response staff, easy check-in.

Admin is not clear communication. I checked in at 9pm, still waiting for an hour to prepare a room (where are these rules) even though check-in had started at 12 noon. Between the admin and field officers there is no clear communication. The room is so dirty. The sheets make it itchy. Kapok not anymore.

So far the room is good clean. But it's a shame you don't provide drinking water.

Barang barang diapart udah rusak semua. Untuk kenyamanan kurang nyaman. Air minum gak ada. Perlengkapan sangat minim.

Parkiran nya susah bener, harus di mall.

Sabtu minggu lalu saya niatn untuk staycation dengan keluarga, staff CS slow respon sekali tidak gercep, apa apa harus di minta di desak baru respon. Saya sering menginap di sini dan kali ini mau coba AOK properti (Pelayanan bintang 2) kamar mandi kurang bersih, licin berlumut. Dinding kamar mandi seperti tidak pernah di sikat dan banyak sampah bekas shampoo sabun. Pas datang saya tes Kompor Modena nya untuk masak air hangat ternyata susah sekali nyalahin apinya, sudah saya lapor langsung ke cs dan video tapi slow sekali respon nya bilang nya mau datang cek ke room untuk kompor nyatanya tidak. Di sediakan handuk tapi tidak layak sekali, handuk warna biru sudah pudar banyak noda becak asli ga layak banget kayak topo elap pel ubin, untung saya sedia handuk sendiri. Di dekat sofa pas saya geser ada tissue magic nempel di dinding, yaampun ga dicek yaak room nya setiap sudut. Untuk pengembalian deposit juga Lama ga gercep! Kudu di wa in bawelin baru deh respon. Saran yang harus diperbaiki. Saran aja tolong CS nya inisiatif sebelum customer minta udah di kasih duluan dari H-1 dapat di tower Mana dan kamar Mana, ini 2jam sebelum cekin baru di info dong. Lah kalo customer yang datang dari jauh gimana terpenting panting dong di wilayah Bassura. Kode Wi-Fi kasih tau duluan sebelum di minta juga. Saran juga untuk room tower c lantai 25 BE, lemari diperbaiki atau di ganti pintu sleding sudah macet dan seperti mau copot. Tempat di spenser Air sudah reot harus di ganti itu bahaya loh tinggal tunggu patah nya aja. Lampu dekat wastafel di ganti juga dengan yang baru itu sudah mati. Kebersihan toilet di jagaa jangan asal²an bersihin nya. Untuk kabel² di beresin di rapihin lagi amannya gimana tidak terjangkau anak² juga. Kabel Wi-Fi ga bisa kesenggol dikit langsung mati. Kasih handuk yang layak pakai. Dan pelayanan yang layak juga kasian yang dateng untuk staycation dengan keluarga loh. Sekian saya Agag kecewa dengan pelayanan aok properti.