Customer service: fast response, friendly, helpful. Wifi connection: fast, indihome remote hard to control. Swimming pool: well maintained, open during pandemic with limited to 5 people. Recommend to get room by the pool at 2nd floor for easy access to the pool. Please be warned that the 2nd floor is a smoking area. So the alleyway outside the front door rooms smell like a cigarette a little bit. But the room smell was fine. Didn't smell any cigarette inside room or the pool. Air conditioning: cold, working perfectly. Shower water: adjustable. Cold / warm / hot, pleasant bathroom experience. Asthetics: homey design, peaceful and calming mood. Location: there's not many places to go on foot nearby the hotel but at least its located on a quiet street. Just stayed at the hotel most of the time. Price: best money values spend for that peace of mind. Bed quality: perfect, sturdy, soft. Food service: there's restaurant called outpost at the lobby which open 24/7 for hotel visitor, tried pizza and it was nice, price little bit at the top for some food and average for others. Caffe latte caramel is nice. Will definitely come here again once a while when I'm bored at home.