Sunset Seaview Vacation Condos City Centre @ IMAGO Shopping Mall

Location was perfect for our stay. Information sent was perfect about obtaining the key and check in. Bathroom was smelly and toilet was leaking. Needed more bowls in the kitchen as well as a tea towel for wiping up.

This place has horrible maintenance, the air condition seems to be a waterfall after only turning them on for half an hour, there is no lock available for the glass door, just literally anyone that comes from the balcony from the other side could go into the apartment, while sleeping or while you are out, I get it will not be an issue if it’s higher up but this property is on the 4th floor, literally everything is broken, the sofa, tiles, switch panel, there is water marks and mold with yellow patch literally just right in front of the entrance door, just an fyi, if u booked the 3 bedroom with sea view just do yourself a favour and cancel them before you get further disappointment

The location is great, surrounded by many restaurants and food courts. And close to Gaya Street and Chinatown. However, the bathroom smells from sewage drain, also, there’s a leak under the floor board because after shower, water seeping out from other wall in the bathroom. Walls are dirty with dead bugs marking. Gnats are found on counter and floor in bathroom, it’s a mess! Also, it’s quite noisy with airplanes flying over in all hours.

It was OK for one night. I would not like to spend a week there. The staff are very helpful though.

the parking area is a bit scary and the elevator to the parking area is a nightmare because there’s only one lift and the wait could be long. self check in might be troublesome as the staff dont really give you complete information

Booked 2 bedrooms for 4 persons with sea view but given a city facing room instead. We arrived after 9pm then we had to go to their office in another building with our luggages to pick up the keys in a locker. Then we had to drag our golf bags across the road to the apartment. Hotels.com advised me to contact the property management at least 72 hours before arriving with the number given. I only managed to get hold of the person after several attempts. When I finally got an answer the person answering was not happy as he was having his dinner. I only managed to get a message in the morning of our stay with all the details of the check in procedure. The most annoying part was that I was told to deposit 200RM through bank transfer. I told him I have to Malaysian bank account. Then I was asked to put cash into the locker when we pick up the keys. I would never stay here again. Ever!

A terrible property in a excellent location. They should do more to upgrade the property not as below——- Molded bathrooms Stinky towels Broken AC and fans Broken door key Filthy furnitures

If you want a big room, S&S is a good start. For a fairly small amount of money, the room is spacious. The shopping mall downstairs is ok for lunch and dinner but even Starbucks doesn’t open until 10am. So no breakfast near. That’s all that’s good. Check in: unless you have internet connection, you’re stuffed. There’s no information on where to go, where to park or how to find the office. The deposit had to be in cash despite saying credit card on Hotels.com. The swimming pool was closed for maintenance. No explanation. The gym is residents only. The room was disgustingly unclean. Mould on doors. Ants all over the bed. Scuffed paintwork. Hairs in the shower head. I complained and was told they were fully booked so couldn’t clean properly?! I pointed out four other rooms available. They cleaned. A bit. More ants arrived. This time flying ones all over the bed. Even the curtains had disgusting brown stains and a rip in wallpaper had been hidden by a badly hung picture. Two person room, self catering. In the kitchen: one bowl. One glass. I complained. They removed the bowl all together. Put in a second glass. There are so many options in KK. I’d avoid this one.

No access to gym, wall outside apt.dirty had to direct staff to clean, shower had some cracked tiles, dirty curtains, sliding door to balcony lock not working- secuity risk, no safe deposit box in suite, no card access to office level on floor 3 had to call & staff not responding to call or text, no cutlery minimal dishes/pots/pans, wall paper by bed missing-sort of covered by mounted picture, no english TV channels, poor soundproofing constantly hearing elevator ring/beep and suite on flight path of airport Great location, good price, helpful staff when able to speak with

I liked the fact that it was an apartment. However, part of wanting an apartment was to cook some of our own meals etc.. there was no stove, very little kitchen supplies to cook food (almost none). Then the place was hardly cleaned, a five minute pop in the empty trash was about all. We had a couple air conditioners leak and break and was unclear if they were going to be fixed because communication was so poor. The bedding had stains on it from previous visitors, and was never changed. The kids pool was closed (and had been since October) with no sign of opening. I could go on and on.. we WAY overpaid for what was promised.

Balcony view i like. Lift no operated & we using Bomba lift. Difficult to find entrance. Heat inside the building (lobby,lift, corridor)

We were at Loft E and getting to/ from apartment was complicated as access to apartment had to be made via Fourth floor carpark as we were arriving by car. We had to lug luggages up stairs which was most inconvenient. We had two physically challenged friends which made it more difficult in the absence of ramps. I noticed that there is a lobby entrance to Loft E from street level. Why were we not allowed to use this entrance? Can I suggest that you do not accept bookings for physically challenged individuals. Room light and aircon switches are located at inconvenient locations. Sliding door to the balcony could not be locked. As access to apartment require card keys we were given only one set of keys, which was very inconvenient.

Spacious but not clean especially the toilet and dusty

nice view good stay

Convenient location and well maintained flat with plenty of room space.

You have to contact them before you arrive. The room is very bland. It is clean and fairly comfortable. I would not come back and find a more conventional hotel. The location is good if you like malls.

my only complaint was that the site said they had transfers they do not. The apartment was wonderful, clean, spacious, wonderful view, quiet and there was a large shopping centre below the apartment. The shopping centre also had a level for entertainment, which our children enjoyed.

I brought a gel-type roach killer because I became worried after reading all those reviews about roaches. I haven't seen even one cockroach. However, I saw an army of ants after dropping and leaving a piece of durian on the floor, which means there ain't no roaches (roaches don't live in places with ants). Staff provided luggage storage service for free, and everything was kept nice and comfortable. Pool (available on 3A floor), which I used three times during my stay of four nights, was also amazing with nice views. In short, I fuxxing loved this place.

The unit that we stayed in had two rooms. The air-conditioner in one of the rooms only worked for about 15 minutes before it died upon us. We called the technician to our room to get it fixed, but we were told that the two units of air-conditioners in the two rooms were sharing one unit of compressor. What a horror! We spoke to a lady at the Reception about this issue but her reply was that she is unable to solve this issue for us and the best we can do is to highlight this to Hotels.com so that her management can be informed of a bad review and do something about it.

Shopping and lots of eating places