Sutera Sanctuary Lodges at Poring Hot Springs

Resorts
8.8
/10
Very Good
70 reviews

What Guests Say About Their Stay

Ralph
9.7
/ 10
Great place, warm staffs. There was a thunderstorm in the evening during my stay that caused blackout. Staffs did a good effort - instantly informing current situation, providing a torch. They gave complimentary breakfast the next morning that I would say as 'PR' strategy maybe due to what had happened the night before 😊. Would like to suggest if the host could provide mini refrigerator and add extra lock inside the room for extra safety.
In the Area
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Poring Hot Springs & Nature Reserve, Kinabalu National Park Poring, Ranau, Kinabalu National Park, Sabah, Malaysia, 89300

Main Facilities

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AC
Swimming Pool
Restaurant
Staying at Sutera Sanctuary Lodges at Poring Hot Springs is a good choice when you are visiting Ranau.
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What's around Sutera Sanctuary Lodges at Poring Hot Springs

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Poring Hot Springs & Nature Reserve, Kinabalu National Park Poring, Ranau, Kinabalu National Park, Sabah, Malaysia, 89300
Lobby Sutera Sanctuary Lodges at Poring Hot Springs
Lobby 2 Sutera Sanctuary Lodges at Poring Hot Springs

Discover More About Sutera Sanctuary Lodges at Poring Hot Springs

Location


Staying at Sutera Sanctuary Lodges at Poring Hot Springs is a good choice when you are visiting Ranau.

About Sutera Sanctuary Lodges at Poring Hot Springs

Not only located within easy reach of various places of interests for your adventure, but staying at Sutera Sanctuary Lodges at Poring Hot Springs will also give you a pleasant stay.

Have fun with various entertaining facilities for you and the whole family at Sutera Sanctuary Lodges at Poring Hot Springs, a wonderful accommodation for your family holiday.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Sutera Sanctuary Lodges at Poring Hot Springs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Savor your favorite dishes with special cuisines from Sutera Sanctuary Lodges at Poring Hot Springs exclusively for you.

Sutera Sanctuary Lodges at Poring Hot Springs is a resort with great comfort and excellent service according to most resort's guests.

With all facilities offered, Sutera Sanctuary Lodges at Poring Hot Springs is the right place to stay.

All facilities in Sutera Sanctuary Lodges at Poring Hot Springs

Swimming Pool Sutera Sanctuary Lodges at Poring Hot Springs
Swimming Pool
Lobby Sutera Sanctuary Lodges at Poring Hot Springs
Lobby
Accommodation Services Sutera Sanctuary Lodges at Poring Hot Springs
Accommodation Services
Exterior Sutera Sanctuary Lodges at Poring Hot Springs
Exterior
Restaurant Sutera Sanctuary Lodges at Poring Hot Springs
Restaurant

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Shower
  • TV

Public Facilities

  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service

Things to Do

  • Barbecue
  • Garden
  • Hot tub
  • Outdoor pool

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Nearby Facilities

  • Gift shop
  • Shops

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Breakfast (surcharge)

Shuttle Service

  • Airport transfer (surcharge)

Hotel Services

  • Front desk

Accommodation Policy & General Information in Sutera Sanctuary Lodges at Poring Hot Springs

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
07:00 - 12:00

General Check-in Instructions

* Wifi connection only available at Rainforest Restaurant however due to the nature of the area, Wi-Fi/Internet access may be intermittently unstable. * Reception counter is open from 7am to 10pm Sabah parks entrance fee is applied for every guest. The fee for Malaysian and Non-Malaysian guests may vary. Please contact the property for more information. * Hotline number : Front Office Kinabalu +60 17 833 5799

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant
Check-In / Check-Out Time
15:00 - 22:00 - 07:00 - 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sutera Sanctuary Lodges at Poring Hot Springs
31
Number of floors in Sutera Sanctuary Lodges at Poring Hot Springs
1
Another facilities in Sutera Sanctuary Lodges at Poring Hot Springs
Bathrobe, Cable TV, Desk, Hairdryer, Minibar

Frequently asked question in Sutera Sanctuary Lodges at Poring Hot Springs

What are available facilities at Sutera Sanctuary Lodges at Poring Hot Springs?
There are top facilites at Sutera Sanctuary Lodges at Poring Hot Springs such as AC, Swimming Pool, Restaurant. (some may require extra charges)
What is normal check-in & check-out time at Sutera Sanctuary Lodges at Poring Hot Springs?
The standard check-in time at Sutera Sanctuary Lodges at Poring Hot Springs is starting from 15:00 - 22:00 while the latest check-out time is at 07:00 - 12:00
Does Sutera Sanctuary Lodges at Poring Hot Springs provide breakfast?
Yes, Sutera Sanctuary Lodges at Poring Hot Springs provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Sutera Sanctuary Lodges at Poring Hot Springs

8.8
Very Good
From 59 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

5.6

Service and Facilites

8.6

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Traveler Reviews Sutera Sanctuary Lodges at Poring Hot Springs

Number of reviews per page
20
40
Top reviews
Noranah
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

comfortable and beautiful room. very close to stream and nature. excellent breakfast !
Man Hei
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 283 week(s) ago

Hotels.com verified review

Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
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Francis J
6.0
/10
Reviewed 283 week(s) ago

Hotels.com verified review

We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
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Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 289 week(s) ago

Hotels.com verified review

Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
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Verified traveler
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 297 week(s) ago

Expedia Group verified review

The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 315 week(s) ago

Expedia Group verified review

Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve
Verified traveler
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 316 week(s) ago

Expedia Group verified review

The room is nice and near the hot spring
Ievgen
10.0
/10
Reviewed 321 week(s) ago

Hotels.com verified review

Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.
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Poh Choo
10.0
/10
Reviewed 334 week(s) ago

Hotels.com verified review

Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.
Saleh
10.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!
Mohd Hirman
10.0
/10
Reviewed 342 week(s) ago

Hotels.com verified review

I stayed here at Palm Villa with family for two nights. After read review from guest reviewed, we decided to book this resort. My first impression were right same like others. Since we arrived late, we were directed to the villa. Check in process done in the room very smooth and quick. Resort location just beside the one of main attraction, Poring Hot Spring. We spend half day here but cannot fully explore the area. The villa is very huge. Feel like staying at home. It also clean and well maintain. Breakfast service provided at Rain Forest restaurant. I recommend you to try their Nasi Lemak. I had asked the resort to prepare a room decoration for our wedding anniversary and to surprise my wife. The resort staff Sue, Siandim, Saleha and Sahidah had done very good job. Thanks a lot for making our memorable day. Overall, even it a little bit pricey, you will not regret it. The facilties, service and cleanliness is tip top.
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Sue.L
10.0
/10
Reviewed 345 week(s) ago

Expedia Group verified review

We booked Palm Villa for our stay. The room was so nice, clean and comfortable.Basic kitchen. Maintenance team very efficient when we called for bathroom lighting was spoilt. We order room services for our dinner, food taste good and enjoy the meal. Breakfast is great too. Warm welcome and helpful from the friendly staff.
lynn
10.0
/10
Reviewed 390 week(s) ago

Expedia Group verified review

Highly highly recommend. Excellent location - close to two waterfalls and an amazing 3.4km trail to a huge waterfall. Beware leeches on the trail! Other than that it was breathtaking. The hot springs are literally right next to the rooms. There are many local eateries just right outside the property which makes things easy. Sabah tea plantation is less than half an hour away as well. We stayed at the palm Villa and it is truly beautiful. It is situated atop a hill right by the jungle. The rooms are beautifully designed. You get three bedrooms with queen/King beds, 3 showers and one extra non shower bathroom. The kitchen is basic. Don't expect enough utensils and associated items for cooking. Rooms are very clean, atmosphere of the place is tranquil and serene. Do not expect wifi here! Only wifi available is in the main concierge. Staff are friendly throughout our stay and very accommodating. The in house restaurant is basic, serves regular Western and asian style breakfast and dinner. Highly recommend the palm Villa for bigger families. Wonderful holiday and time spent here.
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See Kiang
10.0
/10
Reviewed 404 week(s) ago

Hotels.com verified review

Amazing! Wonderful place and people!
Elisabeth
10.0
/10
Reviewed 460 week(s) ago

Hotels.com verified review

Stayed in Jungle Lodge which was luxurious. Everything was great and staff was helpful. Restaurant food was good. The big negative was the lack of wifi connection needed for travel arrangements. It is also not was to get to transport-wise, but worth the effort of doing so.
Lindsey
8.0
/10
Reviewed 484 week(s) ago

Hotels.com verified review

This was a pleasant surprise indeed after the ratings. It was immaculate. Old colonial style. Felt very luxurious compared to other places where we have stayed.
Verified traveler
10.0
/10
Reviewed 489 week(s) ago

Hotels.com verified review

We stayed in the jungle lodge this time. We arrived with a motorcycle and had it parked right next to our door. The room is very spacious consisting of a living room, bedroom, a covered outdoor bath tub and a toilet with shower. Although we stayed here for only one night, we enjoyed the quietness and explored a little bit of the nature around the lodge including the canopy walk, bat cave and waterfall. Would highly recommend a stay if you want to relax and see a little bit more after hiking Mount Kinabalu.
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Trent
10.0
/10
Reviewed 498 week(s) ago

Hotels.com verified review

What a great hotel! We stayed in the Jungle Lodge room which was more like a suite, with it's separate living area, outdoor bath tub suitable for 2 adults and king size bed with superior linen. Well worth a visit,but the springs were a little disappointing, I would recommend going early as it get very busy especially on Mondays.
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JIL
10.0
/10
Reviewed 508 week(s) ago

Expedia Group verified review

staffs are very friendly and the food is delicious with lot of choices.
james
2.0
/10
Reviewed 604 week(s) ago

Hotels.com verified review

the hotel staff and the facilities are merely children in an adults worldDO NOT stay at this place
Number of reviews per page
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Accommodation Services 4 Sutera Sanctuary Lodges at Poring Hot Springs

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